Job Description
1. Design and iterate in the customer facing product (, post order experience, cancellation flows) and internal tools that support Riders and Hub Managers across critical operational workflows (, order fulfilment, performance, delay experience).
2. Collaborate closely with Product Managers, Engineers, and Ops stakeholders to translate business needs into intuitive, efficient user experiences.
3. Ownership over the discovery efforts together with PM, EM and Data by participating in research, design critiques, stakeholder interviews, and data analysis to deeply understand operational pain points.
4. Own features end-to-end — from early exploration and prototyping to design QA and post-release iteration.
5. Simplify complex processes into clear, usable flows that increase efficiency and reduce friction in high-pressure operational environments.
6. Contribute to the evolution of not only our OpsTech design patterns, but also to the general Consumer Design System, ensuring consistency, scalability, and strong UX foundations across the app.
7. Support documentation and design communication to ensure clarity across product and engineering teams.
Qualifications
8. 2+ years of experience in product design, UX/UI design, or a related field.
9. A portfolio showcasing product design work (consumer-facing experiences is a plus).
10. Experience with Figma and other industry-standard design tools.
11. Interest in developing AI skills that can enhance and transform your design process.
12. A user-first approach, balancing business goals with intuitive and delightful experiences.
13. Ability to think beyond the interface, considering user flows, information architecture, and overall UX strategy to create cohesive and effective experiences.
14. Familiarity with design systems and design ops best practices, or a willingness to learn and contribute.
15. Basic knowledge of user research methodologies and experience applying insights to design decisions.
16. A strong communicator with a collaborative mindset, excited to work across teams and learn from senior designers.
Additional Information
17. A €1000 annual L&D budget as well as individual coaching options to ensure you have plenty of opportunities to learn, grow and achieve your goals
18. 26 days of vacation, +1 day every year up to a maximum of 30 days
19. A mobility budget of 35 EUR per month for Deutschland Ticket subsidy
20. A discount on your Urban Sports Club membership
21. Attractive company pension options
22. Unlimited access to an e-learning and development platform, MyAcademy, including online German courses
23. Online discounts with Corporate Benefits and Future Bens
24. A cool discount off your personal Flink orders; be the first to test out new products!
25. A modern and dog-friendly office in the heart of Berlin - lots of delicious lunch spots available within short walking distance
It is our commitment that every applicant will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.