IT Process Consultant (m/f/d)
Agile development methods, excellent code quality and the latest technologies - that's what TRIOLOGY stands for. Creative power, expertise and passion characterize our approximately 100 employees. You too? Then #machmIT and become part of our great team!
Your challenge
* Analysis, development and improvement of customized ITSM processes to ensure fast and target-oriented processes
* Identification of critical process weaknesses and finding solutions with the customer's specialist departments
* Acting as a link to the specialist teams and the customer/service-oriented departments
* Collaboration with various stakeholders to ensure the operational readiness of specific IT processes
* Reporting on defined SLAs and their KPIs to monitor and improve processes and implement quality assurance measures
* Conducting training courses for and with the support teams
What you bring with you
* Completed IT studies or relevant professional experience in the IT operations environment
* Initial experience in IT project and IT process management
* ITIL or FitSM certification desirable
* IT know-how about infrastructure components such as client/server, storage, networks, virtualization technologies or services an advantage
* The ability to think your way into the system worlds and corporate contexts of our customer companies
* Empathetic and target group-oriented communication skills, team spirit and a highly structured and independent way of working
What we offer you
* Lifelong learning through varied tasks in an independent and autonomous area of responsibility
* Openness to new ideas and solutions
* We celebrate successes and mistakes as a source of improvement
* Internal knowledge exchange, specialist book, course, user group or conference - you decide how you want to further your education
* Attractive salary conditions and other bonus benefits such as flexible working hours, bike leasing or health offers
* A workplace in the heart of Braunschweig paired with the opportunity to work remotely
Don't meet all the criteria in the job advertisement? No problem! We look forward to developing together.
By the way! We have been awarded the Zukunftgeber seal as an attractive employer in Region38. You can find out what this means by clicking on the following link: Zukunftgeber
We have also been successfully awarded the EMAS environmental management seal. If you would like to find out more about this, please visit our homepage: Environmental management
Have we piqued your interest? Send us your application via the online application form or to. If you have any questions, the Human Resources team will also be happy to answer them by phone on. Visit us /karriere.
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