2nd level Support (m/f/d) for SAP EWM
29 countries. Around 48,000 colleagues. 70,000 pharmacies supplied and millions of patients: Join PHOENIX! Support us in supplying the people of Europe with medicines and healthcare products quickly and reliably - and experience a job that is as diverse as it is important. Where you can proactively master challenges, implement ideas and drive change. Look forward to pure variety at a successful, future-proof family company, the market-leading pharmaceutical retailer in Germany and at the same time the best integrated healthcare provider in Europe.
For our PHOENIX Competence Centre IT & Digital we are looking for a 2nd level Support (m/f/d) for SAP EWM for one of our locations in Mannheim or Fürth.This position is limited to Oktober 2027.
Your Tasks
1. Understanding the Phoenix EWM solution for our warehouses Reviewing and understanding the processes that have been implementedClearly understanding any customisation and localisations that have been included
2. Review tickets from our key business users – perform analysis, qualification and prioritization of these requests
3. As a result of the issue review Clear response to the key user to explain the solutionCustomizing in the SAP EWM (decentralized) environment
4. Creation/Update of technical and functional documentation where necessary
5. Supporting in the development of a knowledge database
6. Identification and implementation of proposed solutions
7. Where necessary, forwarding of tickets to internal and external 3rd level support
8. Tracking and reporting on the ticket status
Your Profile
9. A keen Interest in SAP logistics processes and their recommended solutions
10. SAP ERP/EWM knowledge (from release ERP 6.00/EWM 9.2) with at least 2-3 years of practical experience
11. Previous experiences with S/4 HANA and Fiori
12. Previous experience with ABAP (debugging) would be an advantage
13. SAP ERP basic knowledge in the SAP modules; MM, SD, Retail would be a plus
14. Experience in SAP EWM support – understanding support approach and processes
15. Knowledge and experience of EWM customizing
16. Experience with monitoring of queues and resolving issues
17. Willingness to familiarize yourself with company-specific extensions and bespoke solutions
18. Ability to work independently and to focus on goal-oriented work
19. Good communication skills – proven ability to act as interface between the key users and IT teams
20. Professional attitude with experience working in a stressful support environment – ability to remain calm and competent in response to the key users
21. Fluent German language (spoken and written)
22. A keen Interest in SAP logistics processes and their recommended solutions
23. SAP ERP/EWM knowledge (from release ERP 6.00/EWM 9.2) with at least 2-3 years of practical experience
24. Previous experiences with S/4 HANA and Fiori
25. Previous experience with ABAP (debugging) would be an advantage
26. SAP ERP basic knowledge in the SAP modules; MM, SD, Retail would be a plus
27. Experience in SAP EWM support – understanding support approach and processes
28. Knowledge and experience of EWM customizing
29. Experience with monitoring of queues and resolving issues
30. Willingness to familiarize yourself with company-specific extensions and bespoke solutions
31. Ability to work independently and to focus on goal-oriented work
32. Good communication skills – proven ability to act as interface between the key users and IT teams
33. Professional attitude with experience working in a stressful support environment – ability to remain calm and competent in response to the key users
34. English (spoken and written) with clear communication skills
35. Fluent German language skills (spoken and written) – (Minimum C1 Level)
Our Benefits:
36. Future-proof: We are growing and expanding. We are the market leader and offer you a permanent employment contract, vacation pay as well as 30 days of vacation and much more. (job bike, company pension scheme, etc.)
37. Reconciliation of private and professional life: We offer mobile office and flexible working time models.
38. Career: We promote you! There are great opportunities within the PHOENIX Group.
39. Continuing education: We would love to - we are happy if you are eager to learn. The PHOENIX Learning World offers you an exclusive range of further training courses.
40. Team: This is how we work. We promote team cohesion through small and large events.
Please apply online including your salary expectation and your earliest possible starting date. Your contact person is Florian Thome.