Job Opportunity
We are currently seeking a skilled professional to fill the position of Head of Terminal Operations.
The purpose of this role is to contribute to the maintenance and development of terminal operations, oversee the management of Info Desk, Kiss & Fly, and Terminal supervisors' teams, and ensure operational efficiency within the lux-Airport terminal.
Responsibilities
* Recruit, organize, plan, train, and develop a high-performing team.
* Develop and implement strategies to enhance departmental activities.
* Initiate new department-wide projects and participate in major cross-functional initiatives.
* Collaborate with other managers to ensure strategic and operational alignment across the organization.
* Supervise, organize, and develop terminal operations to ensure optimal performance.
* Propose and implement actions to optimize tasks and infrastructure within the terminal to enhance operational efficiency and customer satisfaction.
* Coordinate with external stakeholders to ensure seamless daily operations within the terminal.
Missions
* Establish and manage the department's financial plans.
* Participate in airport audits and propose corrective measures.
* Monitor ongoing projects and work in the terminal to ensure continuous operational improvement.
* Identify and specify requirements for changes, work, problems, etc., within the terminal.
* Ensure procedures, instructions, and manuals are up-to-date, followed, and trained on.
* Use forecasting data to inform operational planning decisions.
* Ensure emergency and evacuation plans are known and implemented by the team.
* Support inclusion initiatives and promote diversity within the organization.
* Contribute to new employee integration and promote sustainable practices through responsible behavior.
Required Skills and Qualifications
* Postgraduate degree or equivalent experience.
* At least 10 years of relevant experience in the airport or aviation industry related to passenger services.
* Fluent French and English language skills (C1 minimum).
* Knowledge of project management and all aspects of terminal operations.
* Valid permanent B driving licence.
Benefits
This role offers a unique opportunity to contribute to the success of our organization and advance your career in the airport and aviation industry.
Why Join Us
We offer a dynamic and supportive work environment that fosters growth, learning, and innovation. As a key member of our team, you will have the opportunity to make a meaningful impact and shape the future of our organization.