Join to apply for the Customer Success Manager - DACH role at Insider. Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick. About Us We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualises experiences from a single platform. We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we’ve unlocked unicorn status following our Series D round. We are backed by top‑notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high‑growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca‑Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on. Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman‑founded, women‑led B2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross‑Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognised in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalisation Engines, Personalisation Software, Mobile Marketing, Customer Journey Analytics, and e‑commerce Personalisation. When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers. Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting‑edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading. Job Description You’ll be the face of Insider to our clients! You’ll be the bridge between their needs and our technology. Help our clients understand their needs and which of our features and products best match their goals and expectations. Make sure our clients are utilizing our technology at their best so that we can fully provide them with world‑class service. You’ll monitor and facilitate the customer’s adoption of our technology. Work with our data‑geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary. Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization. Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client. Establish a trusted adviser relationship that ensures our customer’s overall satisfaction with our services and technology. Plan strategies to help the customers meet their objectives, prioritising and driving resolution on escalated customer issues. Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap. What we expect from you Bachelor’s degree in Business, Marketing, Engineering, or a related field. Experience managing customer portfolios with strong relationship‑building skills, especially at the executive level. Background in digital marketing or customer‑facing roles is a plus. Technical aptitude: ability to read API documentation, or working knowledge of HTML, CSS, XML, or basic data structures and flows. Excellent verbal and written communication skills, including active listening and confident phone presence. Self‑motivated, tech‑savvy, and eager to continuously improve customer success processes. Strong project and time management skills, with attention to detail. Passion for testing, measuring, and improving outreach and follow‑up effectiveness. Comfortable working in a fast‑paced, startup environment. A genuine, customer‑first attitude — you care deeply about helping clients succeed and feel supported. Business fluency in English and German, both written and spoken. Perks and Benefits A chance to work in an international, diverse, and inclusive environment. Access and opportunity to gain a limitless network all over the globe. A chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria. To be part of an industry that’s shaping the future of customer experiences. Competitive compensation packages. Access to many hard and soft skills pieces of training to help you improve and challenge yourself. Weekly training on our Sales University where we host industry leaders. Access to Udemy’s business plan, where you can choose over 10,000 courses to satisfy your hunger for knowledge. Space to share your skills, and even deliver pieces of training and workshops if you wish. Sharing is caring! The infamous team activities that are bursting with fun. No Dress Code! Join Us Was this position made for you? So let’s talk! We’re curious bugs and can’t wait to get to know you. We provide equal opportunity in a zero‑discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, colour, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Seniority level Not Applicable Employment type Full‑time Job function Other Industries Software Development Location Hamburg, Germany #J-18808-Ljbffr