Description
: Service Advisors are trained to help customers find the BEST solutions to their vehicle service needs. Day to day includes managing appointments, greeting customers, thoroughly inspecting vehicles, diagnosing problems, providing repair estimates, and delivering EXCEPTIONAL customer service!
1. Schedule: Full Time, business hours 7:00am-6:00pm Monday through Friday, 7:30am-4:00pm Saturdays, closed on Sundays.
2. Location: Terry Labonte Chevrolet (Greensboro, NC).
3. Pay Range: $50,000 - $100,000 per year and above (based on job performance).
Benefits:
4. NO COST Employer Healthcare & Prescription Coverage
5. Paid Company and Manufacturer Training
6. 401(k) Retirement Plan with Company Match
7. Dental, Vision, Life Insurance
8. Internal Career Paths & Growth Opportunities
9. Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)
10. Paid Time-Off up to 3-weeks Paid Vacation
11. Holiday and Sick Pay
12. NO COST Employee Assistance Program (on-going support for your mental, financial, physical, and social well-being)
13. Employee Discounts
14. College Scholarship Program
15. Promote From Within Culture
16. Clean state of the art facilities
17. Top Notch Climate-Controlled Shops & Equipment
18. The Hendrick Advantage- be a part of the largest privately owned dealer group in the country!
Job Responsibilities:
19. Greet customers in the service department and obtain customer and vehicle information.
20. Accurately document customer's vehicle information and concerns.
21. Explain services, repairs, and maintenance to customers in terms they can understand.
22. Compute cost of replacement parts and labor to restore vehicle condition specified by customer.
23. Provide accurate estimates on service and repair costs and turnaround times.
24. Manage and schedule service appointments for customers.
25. Ensure customer vehicles are serviced and repaired in a timely fashion.
26. Follow up with customers on the status of their vehicle.
27. Keep accurate records of vehicles serviced.
28. Assist with loading and unloading of customer vehicles.
29. Recommend products and services to customers.
30. Resolve customer concerns in a professional and timely manner.
31. Offer additional services and repairs to customers.
32. Maintain CSI at or above Company standards.
33. Maintain an organized, clean and safe work area.
34. Participate in required training.
35. Record all hours worked accurately in company timekeeping system.
36. Follow Safeguards rules and regulations.
37. Demonstrate the Company's Core Values.
38. Comply with Company policies and procedures.
39. Observe all Federal, State, Local and Company safety rules and regulations in the performance of duties.
40. Other duties as assigned.
Qualifications:
41. Valid Driver's License.
42. High School Diploma or equivalent.
43. 2 years experience in automotive service preferred.
44. Commitment to providing exceptional customer service.
45. Knowledge of automotive systems, parts, service, and repair.
46. Flexibility to work rotating shifts, weekends, and holidays as needed.
Essential Skills:
47. Ability to explain technical issues and parts in layman's terms.
48. Excellent communication, problem-solving, and organizational skills.
49. Ability to upsell services and products.
50. Ability to work in a fast-paced environment.
51. Ability to use dealership software programs for scheduling and billing.
52. Ability to establish and maintain positive customer relationships.
53. Ability to use a computer and other office equipment.
54. Ability to work in a safe and professional manner.
Core Values:
To perform the job successfully, an individual should demonstrate the following Core Values:
Servant Leadership
Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity
Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm
Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning
Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels
Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Commitment to Continuous Improvement
Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.