Unlock Your Potential as a Sales and Applications Engineering Manager
About the Role
We are seeking an experienced Sales and Applications Engineering Manager to lead our Product Support Team in EMEA. As a key member of our organization, you will be responsible for maximizing customer satisfaction, revenue growth, productivity, and individual accountability.
The ideal candidate will have a proven track record in technical sales and product support, with excellent leadership and communication skills. If you are a results-driven professional looking for a new challenge, we encourage you to apply.
Key Responsibilities
* Team Leadership: Manage and develop the Product Support Team to achieve customer satisfaction, revenue growth, high productivity, and individual accountability.
* Sales and Support Strategy: Schedule Sales & Applications Engineers for adequate phone, email, and chat coverage, and assist the Product Support Team with complex technical inquiries.
* Continuous Improvement: Work towards continuous improvement of sales processes and customers' journeys, developing, promoting, and executing a long-term strategy for continuous improvement.
* Performance Metrics: Define and track key performance indicators (KPIs) and report them to stakeholders.
* Business Development: Participate in tradeshows and conferences, interface with marketing to provide customer feedback, and identify customer support needs.
Requirements
* Education: Degree in engineering, physics, mathematics, or hard science.
* Experience: Minimum three years' experience in technical sales and/or product support.
* Skills: Proficiency in key optical engineering and physics concepts/optics industry experience preferred, knowledge of company products, applications, capabilities, and sourcing possibilities.
* Leadership: Proven leadership ability to manage people, build highly effective teams, and create a positive working atmosphere.
* Communication: Excellent communication and presentation skills, both written and verbal.
* Travel: Travel willingness for occasional visits to tradeshows and other sites.