A well‑established SaaS business is seeking an experienced Vice President of Professional Services to strengthen and professionalise its service delivery function.
The role will focus on improving operational performance across complex, long‑term client engagements, enhancing commercial discipline, and supporting the leadership team in building greater transparency around delivery, margins, and resourcing. This position offers a clear and realistic development path into a COO role over time, based on performance and business needs.
Key themes of the role include:
* Oversight and optimisation of service delivery within complex project environments
* Review of contractual structures, scope management, and pricing frameworks
* Development of robust performance reporting and management dashboards
* Leadership of multi‑site, cross‑functional teams
The ideal background includes:
* Senior leadership experience within software, technology, or project‑based service organisations
* Strong analytical capability with a commercial and operational mindset
* Track record of improving delivery performance in established, non‑greenfield environments
* Familiarity with enterprise technology ecosystems
* Fluency in German and English