About the Role As a Deskside Support Technician (d/f/m) - Level 2, you will oversee field support operations across one or multiple sites and ensure high-quality technical service delivery. In this role, you serve as a key point of escalation, provide VIP support, guide junior team members, and manage on-site operational activities. You will deliver IMAC services, break-fix support, system imaging, and contribute to special customer-driven initiatives. This role is fully onsite in a manufacturingu2011focused environment in Gaggenau. Work Model u2013 100% Onsite (Gaggenau, Germany) At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this roleu2019s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Gaggenau, Baden Wu00fcrttemberg. Key Responsibilities Site Lead Responsibilities Responsible for Field Support (FS) operations across one or multiple sites. Provide VIP support and oversee the on-site support team. Offer technical training to junior team members. Technical Support & Operations Deliver IMAC (Install, Move, Add, Change) services. Perform breaku2011fix support for end-user hardware and software. Stage, build, and image systems using the standard client image (eCore). Provide support for handhelds, rugged devices, laptops, and scanners used on the Manufacturing Shop Floor. Complete special projects as requested by the customer. Conduct data collection and preservation activities relevant to migrations and eDiscovery. Required Qualifications Strong communication skills. Proficiency in German to collaborate with Germanu2011speaking teams and clients ( Language level C1-C2 of the Common European Framework of Reference for Languages (CEFR)) Strong analytical and troubleshooting abilities. Solid understanding of Microsoft Windows Operating Systems. Strong working knowledge of MS Office and standard business applications. Excellent customer support and stakeholder-facing skills. 2u20134 years of deskside or field support experience. A, MCP, MCSE or equivalent certifications (desired). Technical Skills Basic knowledge of: Networks Telecom Compute/storage Advanced knowledge of macOS & iOS environments and related administration. Advanced understanding of macOS imaging & endpoint deployment. Basic understanding of policies, user certificates, and keychain design/management. Advanced mobile device support expertise. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.