About this role:
Wells Fargo is seeking a Collections Administrator to join our team in Dusseldorf.
In this role, you will:
* Monitor and support collections activities for delinquent accounts
* Acting on sales data received from various sources across the EMEA portfolio to support prompt collections.
* Monitor collateral exceptions and follow procedures to ensure that appropriate activity is taken to action and where necessary to escalate to the leadership team
* Work closely with the Portfolio team to maintain collateral codes in line with procedures and where necessary provide cover and support across the EMEA region
* Help to drive efficiencies, implement system & process improvements/simplification
* Provide accurate and timely collateral management reporting and identify areas of concern to prompt action to address
* When required supporting inspections team to ensure audit results are promptly and accurately reflected in system of record
* Identify and collaborate with Independent Risk Management (IRM) to identify and close audit guide gaps and address quality issues and when required implement process improvements
* Support internal and external audits of the Portfolio Control Management functions
* Support the oversight of collections in other countries
* Obtain and retain approvals and other records in line with records management requirements
* Follow the Wells Fargo complaints management process to ensure customers are treated fairly
Required Qualifications:
* Experience in Credit Portfolio Consulting, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
* Fluent in German and English; Spanish, Dutch & Italian language capabilities desirable
* Strong administrative skills
* Proficiency in use of Microsoft office
* Attention to detail
Job Expectations:
* Ensure Distribution Finance systems accurately reflect status of delinquencies and funded collateral
* Track and follow up on uninspected inventory in transit to ensure that follow up actions are in place
* Ensure red flags identified by additional collateral checks are appropriately documented and escalated
* A good knowledge of Microsoft office
* Participate in assigned projects
* An organized approach and ability to prioritize workload
* Work as part of a team across multiple business functions and countries
Posting End Date:
29 Jun 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.