Amex GBT is a place where colleagues find inspiration in travel as a force for good and u2013 through their work u2013 can make an impact on our industry. Weu2019re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Purpose of the role The Manager provides leadership and coaching to a group of team leaders with significant scope and complexity for a region and/or org structure including employees in various/remote locations/multiple countries In this role, youu2019ll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients. What You Will Do Ensures talent mix meets business needs Drives change and employee/leader engagement through effective communications Uses data to monitor team performance and trends, creates action plans as necessary to ensure sustained performance Business Leader Responsible for team delivery of superior customer service to client groups delivering within the budgeted cost structure What You Will Need University degree or equivalent experience 7 years working in a customer service environment, with 3 years of people management experience Contact center experience preferred Location Kaiserslautern, Germany This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies. The TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/). What if I donu2019t meet every requirement? If youu2019re passionate about our mission and believe youu2019d be a phenomenal addition to our team, donu2019t worry about u201cchecking every box;" please apply anyway. You may be exactly the person weu2019re looking for! Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)