AI-Driven IT Service Manager Job Description
We are seeking a highly skilled and experienced AI-Driven IT Service Manager to join our team. As an AI-Driven IT Service Manager, you will be responsible for designing and developing data solutions aligned with business requirements.
* You will contribute to initiatives, product development, and data analysis projects.
* Recommendations for data insights and optimal tool selection will be provided.
* You will coordinate with stakeholders to deliver successful outcomes on internal and external projects.
* Monitoring and optimizing costs, meeting deadlines, ensuring data compliance, and adhering to governance and security standards will be your responsibilities.
* You will ensure SLA adherence, optimize IT support processes, and drive continuous service improvements.
* Configuring and enhancing AI Assistant workflows to automate recurring IT tasks and improve service efficiency will be part of your job.
You will drive innovation by staying up to date on evolving tools and methodologies and foster a data-driven culture within the organization.
* A university degree in IT, Computer Science, or equivalent is required.
* You should have a solid understanding of IT service management practices (ITIL), including incident and problem management, service request handling, and SLA monitoring.
* Hands-on experience configuring AI-driven systems or chatbots to automate IT support processes is essential.
* You should be skilled in integrating systems using APIs and automation tools to streamline workflows and enhance service delivery.
* A strong problem-solving mindset, with the ability to identify inefficiencies, propose innovative solutions, and resolve technical issues effectively, is necessary.
* You should be proficient in data analysis tools like Tableau or Power BI and able to turn data into actionable insights to support service improvements.