What you can expect
You are the permanent contact person for DKV customers and responsible for all customer matters and establish customer contacts in accordance with the target group defined in the sales concept.
You take care of the reactivation of DKV customers with low or no sales or turnover and strive to expand sales for fuels and to carry out targeted upselling of DKV products and services.
You will deal with customer enquiries and correspondence, process new customer applications and inform customers about new DKV service features.
You will obtain commercial and bank information, procure direct debits and securities, process complaints, reminders and protests and implement credit and total blocks.
You order and block DKV LEOs, send DKV LEOs, admission documents etc. to new customers.
You request and process receipts, enter conditions and support the sales force.
You create reports for customers and superiors, monitor incoming payments and overdue payments and take on special tasks. What makes you stand out You have a degree in business administration or qualified commercial training with several years of sales-orientated professional experience.
You can communicate effectively, have an understanding of customer needs, and the ability to convey clear and concise information.
You have the ability to collect and analyse data, measure key performance indicators to identify trends and make decisions on this basis.
You are solution-orientated, seek to find creative solutions and handle customer enquiries efficiently.
We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.
Why DKV Mobility? Here are five good reasons...
At DKV Mobility, we are team players - because we are only successful together! #teamofteams
You should feel welcome with us from the very beginning!
We've been growing for about 90 years
How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds.
There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad!
We attach great importance to work-life balance.
We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.
We support you in your development
We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!
We are committed to a net-zero future
After reaching our Green Pledge climate target in 2023 by reducing carbon emissions in our own business operations by 50.4% compared to the base year 2019, we set ourselves ambitious net-zero climate targets. The targets have been validated by the Science Based Targets initiative. By 2050, DKV Mobility commits to reach net-zero greenhouse gas emissions across the value chain from a 2022 base year. You want to take climate action? Follow us on our road to net-zero.
We are a certified employer
Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work!