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Region NCE > SBU NCE Service > Troubleshooting
Turbine Operations Central is a sub department of Technical Operations Central, supports the Service and Construction business in Central with technical knowledge and acting as the link between R&D and these local business units.
The team consists of more than team members. The main areas of support are turbine troubleshooting and software support.
Responsibilities
1. Strive to offer Turbine Support to the Central Service department aimed at promoting the highest level of customer satisfaction for all parties involved
2. Lead and motivate your team to perform remote solutions efficiently and effectively
3. Enable your team to work in a matrix and cross-regional organization and establish/share best practice within the functions
4. Continuous optimization of processes and workflows in Turbine Operations Central
5. Conduct both managerial and technical supervision of the Central Technical Support Engineers and the leading members of support teams, promoting continuous skill development within the team
6. Communication, implementation and tracking of regional as well as global projects, such as strategy, harmonization and cost-out initiatives, deliver input for CIM initiatives and optimizations, reduction of downtimes on turbines
7. Development, introduction and monitoring of global initiatives such as lean management, cost reduction, platform management, etc.
Qualifications
The ideal candidate is expected to have the following qualifications:
8. Bachelor's degree in engineering with previous experience in a support management role
9. 5+ years of experience in a technical support organization with a high customer focus
10. Experience in building up a tier-structured technical function and in optimizing multiple interfaces
11. Experience in project management and systematized problem-solving methodology (e.g. 8D or DMAIC)
12. Fluency in both German and English, spoken and written
Competencies
We envision that you have the following competencies:
13. Well-organized and methodical approach to your work and a pragmatical attitude to your problem-solving
14. Shows impressive interpersonal aptitude and an appreciation for cultural diversity, allowing for productive collaboration across global teams
15. A convincing and motivating communicator
16. Displays commendable leadership traits and the willingness to navigate diverse environments. Leading by example and willing to make the necessary decisions with limited supervision
17. Performs well in an organization that requires swift decision-making under tight schedules
18. Good organizational skills and the ability to handle critical knowledge with confidentiality
What we offer
We present an engaging position with ample chances for both professional development and personal enrichment in a stimulating workplace at a respected wind turbine producer. You will be part of an international work environment, where we highlight the significance of initiative, trustworthiness, and the perfect synthesis of creativity and quality in all our projects.
You will become part of a team of skilled colleagues who are focused on wind energy. We have a good atmosphere within the department, and everyone is prepared to support when needed. You will have the opportunity to develop a career in a global company within a very interesting industry. We offer an attractive salary and benefits package.
Come join us and you will be part of an international organization with opportunities
Additional information
DEIB Statement
At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.