At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
For our Head Office in Düsseldorf we are looking for a full-time:
Logistics Controller
We are looking for you with ... ... a big affinity for logistics, customer service and reporting, as well as experiencing joy of working with various stakeholders and passion for the beauty industry.
Main tasks and responsibilities:
PERFORMANCE MONITORING
* Contribute to Logistics budget construction and monitor Logistics Budget and expenses
* Manage and optimize performance (KPIs, Reporting)
* Be responsible for activity continuity, proper traceability and according reporting
OPERATIONS
* Coordinate e-warehouse and transportation and ensure cooperation with peers and 3PLs
* Participate in the planning for replenishment, launches and animation for e-stores
* Plan and optimize daily operations resources and medium term capacities vs activities
* Deploy short term and day-to-day activities to ensure efficient response to e-logistics defined strategy
* Steer warehouse processes to achieve on time in and out flows accuracy
* Manage/lead continuous improvement projects with 3PLs and DHL: optimize existing services and develop new ones to reduce cost, improve service levels and customer experience, in accordance also with our environmental policy.
CUSTOMER SERVICE
* Manage customer returns and customer/shipping claims clearance with CS team
* Steer the customer service – optimize the performance
* Apply company rules and guidelines in day to day activities
We are looking forward to meeting you, if you have experience with:
* Supply Chain planning and synchronization
* Distribution network and inventory management
* Retail Management
* Warehouse and Transportation management
* Performance monitoring
* E-supply chain
* Project management
KPI's:
* Service level
* Logistics cost vs budget
* Inventory accuracy
* On time and shipping quality (shipping and/or delivery)
* On Shelf and Online Availability
* Coverage and Turns of e-stores
* Corporate Social Responsibility criteria compliance
You can expect:
... Attractive remuneration
... Above average number of vacation days
... Staff discounts & company offers
... Company pension scheme
... Training & Development
... Positive environment & respectful teamwork
Here, you will find:
* Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
* Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
* Work that brings, fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference
Join us and belong to something beautiful.