Position: Travel Customer Service Representative
Location: Athens, Greece
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
* Respond promptly and professionally to incoming customer inquiries through various communication channels.
* Research and identify effective solutions to resolve customer issues or concerns.
* Serve as the first point of contact for business partners or clients, assisting with queries related to products, services, or account management.
* Provide accurate and complete information using appropriate tools, systems, and procedures.
* Maintain a high standard of customer service and contribute to a positive customer or partner experience.
* Collaborate with internal teams to ensure seamless communication and issue resolution.
REQUIREMENTS:
* Fluent/Native in German (C1 level), with strong proficiency in both written and spoken communication. As well as good proficiency in English.
* High school diploma or equivalent qualification.
* Minimum of 6 months experience in customer service, hospitality, retail, or a related field.
* Strong communication and problem-solving skills with the ability to apply product or service knowledge effectively.
* Proficiency with computers and customer service tools.
* Reliable high-speed internet connection and a quiet workspace (for remote work).
* Eligibility to work in Greece or willingness to relocate with appropriate work authorization.
BENEFITS:
* Competitive compensation package, including a base salary, daily meal allowance and opportunities for performance-based bonuses
* Flexible work shifts designed to support work-life balance
* Comprehensive benefits package based on role
* Supportive and accessible leadership committed to employee development
* Inclusive and community-focused work environment that values giving back
* Opportunities for career advancement and continuous learning
* Generous annual leave allowance (up to 25 days per year)