What do we do?
Introducing Thinkproject Platform
Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies.
By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem.
What your day will look like
Mission
Provide exceptional IT support to Thinkproject's end users and ensure that supporting IT systems are operating optimally. Support our users and business functions through ITIL aligned processes, including; Incidents, Changes & Requests. Responsible for internal office IT equipment at designated Thinkproject Locations.
Main responsibilities
1. Logging of customer tickets accurately, undertake initial diagnostics & first time fix resolutions to tickets where possible. Manage tickets within defined SLAs depending on priority and ensure efficient ticket progression to appropriate resolver teams as appropriate. Escalating where required.
2. Provide IT support including desktop related technical assistance in person, via telephone, ticket system, email or via instant messaging. Leading ticket investigations, using own initiative to research issues, test resolutions and propose robust scalable resolutions.
3. Adhere to and continuously improve standard operating procedures, including but not limited to Asset Management, user account management, device building, application deployment etc. To ensure a consistent approach across all regions.
4. Support and assist IT audits as and when required.
5. Proactively support the creation and maintenance of knowledge base articles
6. Create help manuals for existing/new applications and provide End-user Training. Ensuring that the knowledge base is kept up to date.
7. Plan and travel to our office locations when required to ensure that our office facilities are maintained and supported. Travel to other EU office locations may also be required.
8. Ensure employees starting in Thinkproject have a seamless onboarding journey, through the organisation of hardware deliveries and software provisioning.
9. Support the delivery of IT projects when required, ensuring subject matter expert input and proactive task management.
10. Follow standard procurement process to purchase any required hardware for regional office, working alongside agreed vendors. Own the accuracy of asset stock held locally in aligned office.
11. Support application packaging and deployment to end-user devices in collaboration with the wider Central IT Team.
12. Trial and test new technologies to support the business with keeping ahead in latest technology innovations
13. Stay continually curious, building on a broad technical understanding across IT systems, end user hardware, applications and services
14. Must have an absolute commitment to service quality and customer focus
What you need to fulfill the role
Experience (technical / leadership)
15. 2-5 years+ experience working in an IT Service Desk team/ or IT Field team supporting remote and onsite users
16. 2-5 years+ experience in a relevant information technology role
17. Excellent written and spoken English
18. Fluent in German written and spoken
Functional expertise or method expertise
19. Knowledge of ITIL is essential for this role
20. Windows 11
21. Office 365
22. Azure/Intune (User and Group Management)
23. Entra
24. End-user device management
What we offer
Lunch 'n' Learn Sessions I Women's Network I LGBTQIA+ Network I Coffee Chat Roulette I Free English Lessons I Thinkproject Academy I Social Events I Volunteering Activities I Open Forum with Leadership Team (Tp Café) I Hybrid working I Unlimited learning
We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business.