About the Role
The Senior Service Delivery Manager is responsible for overseeing client commitments, creating and maintaining functional teams, developing client relationships, and controlling contract operational financial performance.
Key Responsibilities:
* Understanding technical architectures
* Taking accountability for service delivery performance
* Monitoring defined KPIs
* Ensuring systems and methodologies are in place to support outstanding service delivery
About Proximus Luxembourg
Proximus Luxembourg is a leading ICT & telecoms company addressing residential and business markets through its commercial brands. With 750 employees, it has almost PSF status. The company contributes to Luxembourg's digitalisation and economic influence through connectivity, resilient infrastructures, and innovative technologies like Blockchain, AI, ML, and IoT.