Your responsibilities
* Support in analyzing and handling customer complaints
* Assist in 2nd level support for escalated customer inquiries and service cases
* Preparation and analysis of data as well as creation of presentations
* Handling selected B2B and B2C service cases
* Monitoring service requests and supporting reporting activities
* General administrative and operational support in daily business activities
Your profile
* First practical experience in customer service (B2B or B2C), e.g. through internships or working student roles is an advantage
* Very good German language skills (spoken and written) are required
* Proficient in Microsoft Office (especially Excel, Word, and PowerPoint)
* Strong analytical thinking skills and a structured way of working
* Interest in handling complex customer issues and escalation processes
* Strong communication skills and social competence
* Reliability, initiative, and ability to work in a team
What we offer
* An international working environment and agile teamwork
* Goal-oriented and collaborative organizational culture
* Flexible working hours
* Various opportunities for further training and career development
Contact details
If you would like to become part of the Midea success story, then apply now via our online portal with your application documents (CV, references and earliest possible starting date).
About us
MAKE YOURSELF AT HOME - With this slogan, Midea Group has been committed to enriching households and people's lives through innovative technologies and products for over 50 years. Through continuous development, Midea Group is now a global leading technology group in consumer electronics and air conditioning, robotics, industrial automation and logistics. Every day more than 190,000 employees from over 200 countries develop products and solutions for the world of tomorrow.
Midea Europe GmbH is a subsidiary of the Midea Group. With products of the brands Toshiba, Midea, Comfee we offer surprising solutions for our customers in Europe. Rapid growth, daily challenges and opportunities motivate our employees to help shape the Midea success story.