Director Commercial Operations (m/f/d) LocationHybrid in Munich (minimum of 2-3 days a week from the office) About UsUsercentrics is a global leader in data privacy and privacy‑led marketing solutions. We unlock the potential of data privacy to empower a thriving digital ecosystem, enabling growth without compromising compliance. Why join Usercentrics?We are a fast‑growing, diverse, international team of tech enthusiasts and entrepreneurially‑minded people. Our culture focuses on continuous development, positive collaboration, flexibility, and a vibrant work‑life balance. We offer personal development budgets, language courses, and more, depending on location. Your Tasks Partner closely with the CCO and Commercial leaders to shape and execute the Commercial strategy, aligning priorities across business development, sales, customer success, and partnerships. Design, implement and continuously develop the revenue architecture across Commercial teams in alignment with our PLG strategy. Act as a thought leader and advisor to Commercial teams, offering insights and recommendations to optimize performance and achieve business goals. Own and manage key strategic projects in the Commercial department and act as the central contact person for strategic projects of other departments. Develop and implement and continuously improve strategies to optimize Commercial processes across sales, customer success, and partnerships. Identify inefficiencies and implement streamlined workflows and communication channels to enhance cross‑functional collaboration. Establish scalable frameworks for pipeline and deal management, account management, partner management, customer retention, and revenue forecasting. Lead and oversee the training and enablement team to ensure all Commercial teams and partners are equipped with the knowledge, skills, and resources required to succeed. Develop and execute enablement strategies, including onboarding programs, ongoing skill development, and tailored training for sales, customer success, and partnerships. Collaborate with revenue leaders to align enablement initiatives with strategic objectives, addressing gaps in knowledge, process, and execution. Measure the impact of training and enablement efforts through performance metrics, ensuring continuous improvement and alignment with business outcomes. Lead the annual planning cycle for the Commercial organization, including setting revenue targets, headcount planning, territory design, and budget allocation. Develop forecasting models and scenario planning tools to support strategic decision‑making. Ensure alignment between corporate goals, departmental objectives, and individual KPIs. Manage and optimize CRM and other commercial tools, ensuring they support team needs while continuously optimizing software expenses. Drive the adoption of tools and systems that improve team productivity and efficiency. Closely collaborate with our Data & Analytics team to build and maintain dashboards to provide actionable insights into performance metrics, customer health, and pipeline progression. Monitor key performance metrics and identify trends to inform decision‑making. Oversee forecasting, pipeline management, and customer health reporting to ensure data accuracy and transparency. Translate complex data into strategic recommendations that support business growth and profitability. Ensure data quality, consistency, and accessibility across teams. Build and lead a small but high‑performing commercial operations team, providing mentorship and guidance. Foster a culture of continuous improvement and innovation within the team. You Bring Strong leadership capabilities and proven leadership experience (3+ years) in leading, managing, and fostering the professional development of a high‑performing team in the tech / software environment. 5+ years in a revenue operations, sales operations, or GTM strategy roles, with experience in B2B SaaS environments. Strong experience in designing and managing strategic planning cycles, GTM processes, and cross‑functional initiatives. Exceptional analytical and strategic thinking skills, with the ability to synthesize complex data and present clear, actionable insights. Deep understanding of sales, customer success, and partnership workflows, including key performance metrics and operational best practices. Expertise in CRM systems (e.g., Salesforce, HubSpot) and other revenue tools, with a focus on driving adoption and value. Excellent project management skills, with a track record of managing complex, cross‑functional initiatives. Excellent communication and interpersonal skills, with the ability to influence senior stakeholders and collaborate across teams. A proactive, problem‑solving mindset with a strong focus on execution and results. Demonstrated ability to lead both strategic projects and day‑to‑day operations effectively. Experience in scaling revenue operations for a high‑growth company, ideally with €50M+ ARR. Familiarity with partner management tools and processes. Knowledge of subscription‑based business models, including customer retention and expansion strategies. Bachelor’s degree in Business, Data Analytics, or a related field (Master’s preferred). About Our Culture We are driven by our values #BeBrave, #BetterTogether, #LeadbyExample, #InnovateWithPurpose, #PassionForPrivacy, #GiveBack and #ComeAsYouAre. They guide us in everything we do, inspiring us to do our best every day. We foster a diverse, equitable, and inclusive environment (DEI) where everyone feels valued, respected, and empowered to reach their full potential. Seniority level Director Employment type Full‑time Job function Business Development and Sales Software Development Referrals increase your chances of interviewing at Usercentrics by 2x. Get notified about new Director Commercial Operations jobs in Munich, Bavaria, Germany. #J-18808-Ljbffr