Job Overview
As a key leader in our Customer Service organization, you will be responsible for driving exceptional service standards across our global operations.
This role requires a strong focus on efficiency, quality, and customer satisfaction.
You will lead the team to achieve outstanding results through effective order-to-cash management, timely claim resolution, and process optimization.
Key Performance Indicators (KPIs) will be closely monitored, and continuous improvement initiatives will be driven to enhance service quality and efficiency.
Additionally, you will oversee the standardization of systems and processes, acting as a liaison between headquarters, Sales Business Units, logistics teams, and external customers.
* Develop and implement strategic plans to improve service quality and process efficiency.
* Monitor KPIs and drive continuous improvement initiatives.
* Standardize systems and processes across regions.
* Act as a liaison between headquarters, SBUs, logistics teams, and external customers.
* Support Supply Chain projects through cross-functional coordination.
* Manage escalated cases with root cause analysis and corrective actions.