The Service Desk of the Central IT Operations Department of the Lower Saxony Justice System (ZIB) serves as the first and only point of contact for all justice system employees in Lower Saxony regarding any issues related to their IT workstations. Through this centrally organized point of contact, the Service Desk consultants serve as direct points of contact for over 17,000 judicial employees. Initial technical support provided by the Service Desk consultants is primarily conducted by telephone and includes receiving, processing, and analyzing incoming malfunctions and inquiries with the goal of finding an immediate solution (1st-level support). Fault reports regarding the specialized applications in use are just as much a part of the Service Desk’s core business as hardware faults of all kinds. The procedural workflows are aligned with the IT Infrastructure Library (ITIL) and are documented using an IT service management tool. To permanently strengthen our Service Desk team at the Wildeshausen and Oldenburg locations, we are seeking a Consultant (m/f/d) Your responsibilities: Supporting users with IT issues and service requests via phone, email, or e-ticket Independently analyzing, processing, documenting, and resolving support cases within the scope of 1st-level support Escalating complex issues to 2nd- or 3rd-level support and working closely with these teams Responsibility for the entire ticket lifecycle from acceptance to closure, including follow-up and communication with users Taking on coordinating tasks during major disruptions and actively supporting the search for solutions Collecting and preparing the IT information necessary for finding solutions What sets you apart: A completed IT vocational training program (e.g., IT specialist, technical systems engineer, IT systems electronics technician) or a vocational training program in the legal field (e.g., legal assistant, Judicial Administrator, Legal and Notary Clerk) or comparable skills and knowledge. Certified knowledge of ITIL processes is expected, though this can also be acquired during the onboarding period. In addition, good knowledge of common Office applications is required, as well as a willingness to learn other necessary programs. German language proficiency at the C1 level of the Common European Framework of Reference for Languages is required, as well as excellent spelling, punctuation, and the ability to express oneself precisely in both spoken and written communication. The ability to present complex IT concepts in a user-friendly manner, both verbally and in writing, and to explain them clearly is an advantage. Strong communication skills, confidence, and empathy in conducting conversations are also expected, particularly during escalation meetings. Personally, you are characterized by strong teamwork skills, a commitment to the job, and a willingness to cooperate. Resilience, the ability to handle stress, good concentration and memory, as well as initiative, round out your profile. What we offer: A permanent and secure position in the Lower Saxony judiciary with compensation based on the applicable collective bargaining agreement, up to pay grade 9a under the Collective Agreement for the States (TV-L), including an annual bonus (Christmas bonus) and an additional company pension plan Flexibility through part-time work, mobile work (up to 50% remote), or telework (up to 90% remote), and flex time within the scope of the job’s operational requirements A structured onboarding program of at least six months in-person, led by experienced colleagues, in a modern workplace within a friendly and motivated team Excellent opportunities for continuing education and professional development The possibility of becoming a civil servant (provided the personal and budgetary requirements are met) Health-promoting benefits such as company fitness programs, attractive additional benefits (e.g., special offers through Corporate Benefits), and supporting services from the ZIB health team You must undergo and pass a security clearance check in accordance with Section 7(1) of the Lower Saxony Security Clearance Act (Nds. SÜG). Are you interested? We look forward to receiving your detailed application by June 22, 2026, quoting reference number 5112 ZIB E 50/26, via email to ZIB-Karriere@justiz.niedersachsen.de or Central IT Operations, Lower Saxony Justice Department SG 1001 - Human Resources, Organization, and Public Relations Mühlenstraße 5 26122 Oldenburg For technical inquiries, please call 05141-5937-1533 (Ms. Teiwes). For questions regarding the application process, please call 05141-5937-1423 (Mr. Schweifel). The State of Lower Saxony is actively promoting the professional development of women in fields and positions where they are underrepresented. Applications from women are therefore particularly welcome in accordance with the NGG. Applicants with severe disabilities will be given preferential consideration if they have the same qualifications and abilities.