Grow with passion into a rewarding profession Bring your unique talents and experience to the market leader in Industrial IoT (IIoT) solutions and grow your passion into a rewarding profession, making a measurable and mission-critical impact in a dynamic role and workplace where we support your success, when you join our Operations team as a Junior RMA Technician. The Junior RMA Technician is responsible for performing product diagnosis, repairs and service to include diagnose problems, including problem identification, research of problem, isolation of issue, and completion of resolution. What you'll do: Evaluate and determine the root cause of failure for RMA products Troubleshoot and test RMA units to component Record findings in Excel/Sheets and ERP as well as determine appropriate next steps for devices Escalate cases of units when a root cause can not be identified Able to find trends through data analysis Managing the RMA requests (inbound and outbound) and flow Work with internal and external teams to review updates to RMA process Work with customer support and other software teams as a technical resource for any customer issues and patch bugs as needed What you'll need: IT-Electronic Qualification German fluency (required) English fluency (preferable) Willingness to work autonomously Highly organized, can juggle competing priorities and tasks Willing to learn and share your knowledge with others Team player! Why Anova? We are very proudly “one” Anova. From family businesses to the largest LPG, Industrial Gasses, and Chemicals companies in the world, Anova monitors more than 1,000,000 assets across nearly 80 countries for over 2000 clients. Our scale is global. Our service is local. We partner directly with customers and take a holistic approach, integrating the best in IIoT technology and expertise, driving continuous improvement and innovation, and delivering tailored solutions that make our world more safe, efficient, and reliable. If this sounds like a fit for you, apply to join Anova in connecting the industrial world — for better. For more information about how Anova is transforming the Industrial IOT industry, visit us at Anova.com.