Introduction As a System Services Representative (SSR), you will provide onu2011site technical support for our clients within an assigned service region in Germany. In this role, you are responsible for the installation, maintenance, and repair of IBM and multiu2011vendor systems (including Lenovo, Dell, NetApp, Teradata, Cisco, and Supermicro), as well as for supporting hardware, network components, and firmwareu2011related tasks. We are expanding our team and are looking for two motivated technicians who enjoy implementing modern IT solutions for customers, taking ownership, and working in a strong, futureu2011driven environment. The positions are available nationwide in Germany, at our Mu00fcnster, Cologne, Hannover, and Frankfurt locations. Your role and responsibilities As a System Services Representative (SSR) you act as the primary technical interface to our clients, ensuring that all service and support activities are delivered professionally, reliably, and with a strong customer focus. Your responsibilities include: Performing preventive maintenance, basic configuration tasks, and system assurance activities Planning and executing installations, relocations, and system decommissioning Conducting onu2011site troubleshooting, diagnostics, and problem determination Supporting both IBM and nonu2011IBM hardware environments across complex IT infrastructures Maintaining complete and accurate customer records in the Cognitive Support Platform Providing clear communication and realistic status updates for active work orders Ensuring the highest level of customer satisfaction and identifying potential service improvement or expansion opportunities Collaborating with internal teams while representing IBMu2019s technical support strategy towards clients You work confidently in German (spoken and written) and possess solid English skills to understand technical documentation and communicate with international stakeholders. You can explain complex technical topics clearly and concisely and are committed to continuous learning through IBMu2019s Your Training Portal to stay current with technologies, standards, and service processes. Required technical and professional expertise Required Technical Qualifications * Completed training as an IT specialist for system integration, or an equivalent technical qualification * Experience as a hardware technician or IT specialist in complex IT environments * Knowledge in server and storage technologies * Basic operating system experience (Linux, AIX, Windows) * Strong interest in IT technology and customeru2011focused communication Technical Support & Field Service * Installation, maintenance, and repair of IBM and multiu2011vendor systems * Support and operation of hardware, networking products, software, and operating systems * Onu2011site troubleshooting, diagnostics, and incident resolution * Planning, coordination, and execution of installation activities and rootu2011cause analyses Consulting & Customer Engagement * Advising customers on preventive maintenance, system configuration, and operational requirements * Ensuring high levels of customer satisfaction through professional and reliable technical support * Acting as the primary technical interface between the customer and IBM, especially in critical situations * Identifying service improvement opportunities and supporting longu2011term customer relationships Project Work & System Integration * Designing, installing, and configuring complex IT and telecommunications systems * Supporting project activities for major enterprise clients * Planning, executing, and ensuring quality delivery of technical projects * Preparing, documenting, and presenting system solutions to internal and external stakeholders Teamwork & Continuous Development * Close collaboration within an experienced, supportive, and crossu2011functional team (Sales, Backu2011Office, Control Center, Technology Sales) * Participation in offu2011hours and onu2011call service rotations * Commitment to ongoing professional development, supported by extensive training opportunities Preferred technical and professional experience Preferred Additional Skills * Experience with audio and video conferencing systems * Strong hardware and/or media technology skills * Inu2011depth Lenovo knowledge * Experience with Dell technologies * Cisco certifications are a strong plus Your Personal Strengths * Independent and structured working style * Strong customer orientation and professional appearance * Team spirit and enjoyment of collaborative problemu2011solving * High level of solution orientation * Excellent communication skills with customers and colleagues IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.