Transform your career in a dynamic work environment where we prioritize collaboration, personal responsibility, and innovative solution development. We value employee growth and encourage your ideas to flourish.
Key Responsibilities
* Customer Support: Receive and process user inquiries via phone, email, and ticket system.
* Analysis: Perform initial assessment and categorize faults in first-level support and forward complex issues to second-level support.
* Administration: Maintain and administer user accounts and access authorizations according to internal security guidelines.
* Documentation: Assist with the maintenance of IT documentation.
* Support: Ensure professional and friendly support for all users, both on-site and remote users.
* Onboarding: Be responsible for handing over hardware to new employees and their initial introduction to our systems.
* Training: Occasionally conduct short IT training sessions or briefings on specific IT applications and tools.
What We Look For:
* Completed training in the IT sector or comparable qualifications.
* Professional experience in IT support, especially in the user helpdesk/helpdesk.
* Basic technical knowledge of Windows, MS365, and common IT systems.
* Excellent German and good English skills.
* Strong communication skills and enjoy dealing with users.
* Problem-solving-oriented thinking and the ability to remain friendly and patient even in stressful situations.
A team of over 400 colleagues looks forward to reinforcement to shape the future together.