About the role
As a Junior IT Administrator (m/f/d) you'll be working within our IT Operations Team that provides the whole IT for our company. In your role you'll be the first point of contact for ~400 employees as internal end-users. Working alongside highly-motivated, technology-driven colleagues in a team with flat hierarchies gives you the chance of a steep learning curve, getting in touch with new technologies and developing on a professional level in the fields of Security and Infrastructure.
Your Responsibilities
On-boarding of new employees
* Create accounts for new users including Microsoft365, windows AD, and Linux accounts
* Setup the hardware for new employees including laptops, workstations, and phones
* Prepare additional peripherals for new employees, like keyboards, headsets, monitors
* Setup the workspace for new employees
Off-boarding of employees
* Close or disable accounts including Microsoft 365, windows AD, and Linux accounts
* Track and collect their old equipment and return it to the IT department and storage
* Recycle laptops, phones, and other peripherals for the new users
IT storage management
* Manage and closely track end-user devices in the storage including laptops, workstations, monitors, and other peripheral devices
* Keep track of the supply in the IT storage and notify supervisor when it's time to order new equipment
* Manage storage based on general IT demands and internal project demand
* Tracking assets in the asset manager of our TopDesk ITSM
* Maintaining the IT inventory for ~1000 assets
Company phones management
* Track and manage company phones using Microsoft InTune
* Prepare new phones for users including setting up protective screens and cases, enrolling it into the management system, and preparing its system for new users
* Troubleshoot user issues with the phones
* Deploy new company-approved apps to phones using Microsoft InTune
Company accounts management
* Create or manage user accounts for Atlassian, including Jira and Confluence
* Create and manage VPN certificates for the users
* Manage different accounts and to name a few, GitLab, unity, Solidworks and many more
Managing Windows devices
* Install and prepare Windows laptops and workstations
* Enroll them in Windows active directory
* Create and manage devices in the Windows active directory
* Install software depending on requirements
* Troubleshoot common Windows problems
Managing Linux devices
* Install and prepare Linux (Ubuntu22.04/Ubuntu24.04) laptops and workstations
* Connect them to our management and automation system Puppet using frontend Foreman
* Manage devices in Foreman
* Define and deploy software to the machines using Foreman and Puppet
* Troubleshoot basic Linux issues
Providing IT support to the users
* Use the TopDesk ticketing system to provide support for our internal users
* Working on tickets and troubleshooting in the scope of the 1st and 2nd Level IT support
* Closely collaborate with the internal 3rd Level Support
* Provide support in multiple locations within Munich
* Occasionally provide support at our production site in Kaufbeuren
Essential Skills
* Practical experience in IT support
* Linux knowledge
* Windows knowledge
* Basic networking knowledge
* Cable management skills
* Organizational and time management skills
* Not being a stranger to occasional physical work, mainly involving cabling and setup of new workspaces and locations
* Being "agile" - willingness to learn and adapt
* Excellent problem-solving skills, hands-on mentality, and flexibility
* High degree of service and customer orientation
* Fluent English skills
* Valid driving license
Beneficial Skills
* Puppet / Ansible experience
* Experience with Foreman
* Experience with TopDesk ITSM
What we offer
* Room for growth alongside experts, and in a challenging environment.
* Dynamic high-tech startup combined with financial soundness and world-class investors.
* Great working environment in a multi-cultural, international team.
* Corporate benefits program that covers health, mobility, and learning with up to 100 Euros per month.
* As a startup, we of course also have a rooftop terrace, free drinks, fruit,s and team events.