As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.
About BYD
Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.
Key Responsibilities
· Oversee after-sales team establishment and daily operations in the DACH region, covering technical support and warranty management. Tasked with regional service network optimization and end-to-end B2B partner lifecycle management to ensure after-sales performance meets corporate strategic goals.
· Develop and enforce regional aftersales policies and comprehensive warranty terms to ensure business compliance and efficiency.
· Directly responsible for improving Customer Satisfaction (CSI) across the region by ensuring service consistency and high-quality support.
· Ensure maximum vehicle uptime for B2B customers by minimizing response times through decisive execution and standardized processes.
· Lead the localized promotion and implementation of BYD aftersales systems, ensuring 100% adoption and standardized usage across the service network.
· Support the build-out of a technical support system focused on BYD-standard repair capabilities and the transition to electromobility.
· Promote digital diagnostic tools and ensure technical teams are certified for New Energy Vehicle (NEV) maintenance in the DACH market.
· Coordinate spare parts strategy and inventory planning to ensure high parts availability and turnover efficiency.
· Act as a strategic liaison to R&D and Product teams, driving product improvements based on field insights and localized market needs.
· Collaborate with Sales and Marketing to support key account expansion through proactive aftersales assurance and brand reputation building.
· Directly responsible for regional aftersales revenue, driving parts sales growth and value-added service development to hit financial targets.
· Supervise the resolution of critical customer issues, personally overseeing complex technical challenges to ensure efficient, concrete solutions.
Candidate Requirements
· Experience: 10+ years in the industry (Truck & LCV); 5+ years in a senior management role within the DACH region.
· B2B Expertise: Deep understanding of B2B business rules, Service Level Agreements (SLA), and Warranty/Claims management.
· Technical Savvy: Strong understanding of traditional truck mechanics and a solid grasp of EV architecture/driving scenarios.
· Execution: Proven "hands-on" track record—the ability to move from the boardroom to the workshop to resolve issues.
· Languages: Native-level or fluent German; business-fluent English.
· Collaboration: Exceptional ability to influence and coordinate with R&D and Sales to achieve common business goals.
Location: Netherlands/Germany
Type of Employment: Full-time