Why Symrise?
Symrise is a global supplier of fragrances, flavors, food, nutrition and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food.
Its sales of € 3.8 billion in the 2021 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America.
Symrise works with its clients to develop new ideas and market-ready concepts for products that form an integral part of everyday life. Economic success and corporate responsibility are inextricably linked as part of this process.
Symrise – always inspiring more …
Your role
As part of the IT Service Integration & Management team, you will play a key role in the global expansion of the Symrise ServiceNow platform, working closely with our ServiceNow Architect. Since its implementation in 2019, ServiceNow has been a vital tool for ITIL processes, self-service portals, and Strategic Portfolio Management. Due to the platform's continuous growth across both IT and business functions, we are strengthening our internal expertise to support and scale its capabilities.
Your Responsibilities
1. Develop & Customize – Design, configure, and enhance ServiceNow applications and modules, tailoring screens, managing workflows, setting up reports, importing data, and scripting custom solutions.
2. Integrate Systems – Seamlessly connect ServiceNow with third-party applications via APIs to optimize functionality.
3. Ensure Documentation & Best Practices – Maintain clear, comprehensive documentation of developments, integrations, and processes while following best practices.
4. Collaborate & Innovate – Engage in agile ceremonies, contribute ideas, and uphold development standards to enhance platform efficiency.
5. Maintain & Upgrade – Stay ahead of ServiceNow’s evolving features, perform platform upgrades, and ensure smooth operation.
6. Support & Troubleshoot – Provide ongoing assistance, diagnose issues, resolve bugs, and ensure a seamless experience for end users.
About you
Education & Qualifications:
7. Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or a related field.
Experience
8. 5+ years of development experience in ServiceNow or a similar ITSM/ITOM platform role.
9. Proven track record of designing, developing, and implementing ServiceNow solutions in enterprise environments.
Skills & Certifications
10. ServiceNow Certification :
Certified System Administrator (minimum requirement).
Plus Certified Application Developer or Certified Implementation Specialist (ITSM, ITOM, or similar).
11. ITIL Certification (ITIL v3 or v4).
12. Strong experience with ITSM, ITOM, and Asset Management ServiceNow modules. Familiarity with SPM (Strategic Portfolio Management) is a plus
13. Technical Expertise
14. Proficiency in JavaScript (client scripts, business rules, UI policies, etc.).
Experience with Web Technologies (HTML, CSS, REST/SOAP APIs).
15. Languages : Fluent in written and spoken English ; additional languages are a plus.
Location
This is an international role, with the flexibility to be based in one of the following Symrise offices :
16. Barcelona, Spain – Home to Symrise’s Data & AI Hub
17. Selangor, Malaysia – Working hours aligned with the EMEA time zone
We offer a hybrid work model, combining on-site collaboration with remote flexibility, ensuring seamless global coordination.