Customer Experience (CX) Head, Pipeline role at Boehringer Ingelheim
The Position
Are you ready to take on a pivotal role that drives customer‑centricity and enhances decision‑making through data? As CX Head, TA, you will be a strategic and trusted ally, working closely with the TA Head to unlock business opportunities and elevate customer‑centric initiatives within Human Pharma Germany.
In this key position, you will serve as the single CXE point of contact for the specific TA, providing support for both strategic and tactical decision‑making. Your mission will be to transform the TA into a strategic partnership that goes beyond an enabling function. This will be achieved through senior‑level sparring, proactive analytics, and informed decision‑making, supported by your strong capabilities in business case development and impactful presentations.
Take this opportunity to shape the future of customer experience excellence and make a meaningful impact within Boehringer Ingelheim!
Tasks & Responsibilities
* Act as the Point of Contact (PoC) and sparring partner for the TA Head, challenging teams, fostering a data‑driven culture, and translating insights into actionable plans
* Transform strategic and high‑level tactical features into smaller, actionable user stories to ensure effective execution
* Lead and manage functional areas within the TA Squad Teams to maximize customer satisfaction and drive HPG profitability
* Develop business cases and deliver analytical support for strategic planning processes, including OL, ACV, and LTF
* Build strong cooperative relationships with CXE and cross‑functional teams, influencing stakeholders and driving key business initiatives
* Collaborate on roadmap planning and optimise workforce allocation to align resources with organisational goals
Requirements
* Doctoral degree (e.g. PhD, MD) and/or Master's degree (e.g. MBA, MSc) or diploma degree
* Long‑term experience in human pharma with several years in a leadership/people‑manager role
* Working experience and strong knowledge of the German OPU human pharma market is required
* Consultancy experience/background is highly preferred
* Excellent relationship‑building skills and conflict management with above‑average oral, written and presentation skills
* Ability to drive change, manage organisational transformations, and proactively implement innovation
* Demonstrates Growth Mindset and the 5 Behaviours of Boehringer Ingelheim
* Fluent in both English and German
Ready to contact us?
If you have any questions about the job posting or process – please contact our HR Direct Team, Tel: +49 (0) 6132 77‑3330 or via mail: hr.de@boehringer‑ingelheim.com
Recruitment Process
* Step 1: Online application – the job posting is open until December 2nd, 2025
* Step 2: Virtual meeting starting from mid‑November
* Step 3: On‑site interviews end of November – beginning of December
Why Boehringer Ingelheim?
With us, you can develop your own path in a company with a culture that values our differences as strengths, and drive change that improves millions of lives. We support your career development and provide a respectful, inclusive environment where everyone is valued and welcomed.
You have access to programs and groups that ensure your health and wellbeing are looked after, and you’ll help transform lives for generations.
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Business Development and Sales
Industries
* Pharmaceutical Manufacturing
Want to learn more? Visit https://www.boehringer‑ingelheim.com
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