To support our global IT initiatives within a regulated pharmaceutical environment, we are looking for an experienced IT ServiceNow Compliance & Validation Lead. In this role, you will be responsible for ensuring that the ServiceNow platform is qualified, validated, and maintained in a GxP-compliant manner, while acting as the bridge between IT, Quality Assurance, and business stakeholders.
Frame Conditions:
* Location: Remote
* Contract type: Freelance (full-time assignment)
* Industry: Pharmaceutical / Life Sciences
* Duration: 12 months+
* Start: 05.01.2026
* Note: Only candidates located within the EU can be considered.
Tasks
* Develop and execute the compliance and validation strategy for the ServiceNow platform in a regulated environment.
* Lead the Computer System Validation (CSV) lifecycle for ServiceNow modules used in GxP processes.
* Create, maintain, and review validation documentation (Validation Plans, Risk Assessments, URS, IQ/OQ/PQ, Traceability Matrices).
* Define and enforce GxP controls, audit trails, and data integrity principles (ALCOA+).
* Support system reviews, revalidation activities, and change control processes.
* Act as IT lead during audits and regulatory inspections.
* Collaborate closely with QA, IT Security, Business Process Owners, and ServiceNow developers.
* Provide training and ensure SOPs and Work Instructions are up to date.
Requirements
* 5+ years of IT compliance/validation experience in the pharmaceutical or life sciences industry.
* 3+ years working with ServiceNow in a regulated (GxP) environment.
* Strong knowledge of GxP compliance frameworks and guidelines (e.g. 21 CFR Part 11, EU Annex 11, GAMP 5, and ALCOA+).
* Proven expertise in Computer System Validation (CSV) and SDLC processes.
* Familiarity with ITIL processes (Change, Incident, Problem Management).
* Excellent documentation, communication, and stakeholder management skills.
* Experience with validated SaaS platforms and vendor qualification processes is a plus.
* Fluency in English required.
Preferred Certifications (nice-to-have):
* ServiceNow Certified System Administrator / Implementation Specialist
* GAMP 5 or CSV-related certifications
* ITIL Foundation Certification
* Project Management Certification (PMP, PRINCE2)