Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Paul, our diverse team of 750+ employees supports 2,000+ customers___reaching over 16.4 million employees___in transforming their employee experience.
We are seeking an experienced and inspiring Team Lead, Customer Success Managers (CSMs) to manage, coach, and elevate a high-performing team of Corporate CSMs. Help develop and implement targeted training programs to enhance team skills in product expertise, commercial negotiations, and expansion identification
Actively participate in the recruitment and successful onboarding of new CSMs.
Own and drive the team’s collective revenue KPIs, including Gross Retention Rate (GRR) and Net Retention Rate (NRR).
3+ years of experience in a B2B SaaS Customer Success role, with at least 2+ years in a Team Lead, Management, or Senior/Strategic CSM role involving coaching and performance oversight.
~ Experience defining and optimizing Customer Success processes and leveraging data (customer health scores, usage analytics) to manage team performance.
~ Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
Support - we’re offering a company pension scheme
Volunteers Day - you’ll get one day off per year for supporting a social project