Business Analyst Position
We are seeking a qualified Business Analyst to support our agile CRM processes and collaborate with our product management team.
As a Business Analyst, you will act as a bridge between business and development, responsible for requirement acquisition, development preparation, and product management support.
* You will analyze and document functional requirements for Salesforce applications, web solutions, and bot technologies (chat & voice)
* Business needs will be translated into technical user stories and epics for the development team by you
* You will assist the product owner in backlog maintenance, prioritization, and sprint planning
* You will prepare workshops, reviews, and refinements, and moderate these events
* Processes, requirements, and solution approaches will be documented carefully by you
* You will work closely with developers, architects, and quality assurance teams in an agile setup (Scrum/Kanban)
* You will use tools like Jira and Confluence for transparent collaboration
Required Skills and Qualifications:
* A degree in economics or computer science is required
* Proficiency in Salesforce (Sales & Service Cloud, Experience Cloud) and content management systems is a must
* Experience with chatbots, voicebots, and their integration into digital platforms is highly valued
* Knowledge of agile methods and tools like Jira, Confluence, and Azure DevOps is essential
* Strong communication and moderation skills are necessary
* Fluency in German and English is required
Our Offers:
* Competitive compensation based on TV-V tariff
* A dynamic and innovative work environment in a growing company
* Attractive social benefits, including comprehensive health insurance and retirement plan
* Flexible working hours and mobile work options
* Ongoing training and professional development opportunities
* Excellent work-life balance and employee well-being programs
If this opportunity resonates with you, we encourage you to explore further.