Cloud Team Lead Position
We are seeking an exceptional Technical Cloud Operations/Managed Services Professional to lead our cloud architecture and service delivery teams.
This role involves overseeing the day-to-day operations of our Cloud Managed Service Provider (MSP) team, driving excellence in cloud services, and mentoring/coaching junior team members.
The ideal candidate will have strong hands-on experience with Kubernetes, Terraform, Ansible, Python, and cloud security, networking, and cost optimization.
Solid understanding of DevSecOps principles and CI/CD tools is also essential. Additionally, excellent communication and leadership skills are required for success in this position.
This is a challenging opportunity for an experienced technical professional who wishes to take on a leadership role and drive growth within our organization.
Key Responsibilities:
* Oversee daily MSP operations, including incident and change management
* Improve MSP services globally by identifying areas for improvement and implementing solutions
* Manage team capacity, budget planning, and on-call rotations
* Develop and maintain the MSP Service Quality Plan
* Act as Product Owner and shape the mid- and long-term service vision and roadmap
* Enhance JIRA SDM workflows
* Create and manage internal and external support documentation
* Respond to monitoring alerts using tools like Datadog
* Making strategic decisions on cloud architecture and infrastructure
* Drive automation and optimization across systems and processes
* Monitor KPIs and overall service health
* Generate reports for top management with actionable insights
* Identify and manage risks and opportunities
* Lead cross-functional technical teams and manage complex projects
Required Skills & Qualifications:
* ITIL Certification (mandatory)
* Cloud certifications (at least one on AWS and Azure)
* Deep expertise in cloud architecture and operations (AWS, Azure, etc.)
* Strong hands-on experience with:
o Kubernetes
o Terraform
o Ansible
o Python
* Solid understanding of DevSecOps principles and CI/CD tools (e.g., GitHub Actions, Azure DevOps, Gitlab)
* Experience with cloud security, networking, and cost optimization
* Excellent communication and leadership skills
* Proactive mindset with a passion for continuous improvement
* Familiarity with scripting and automation
* 5–10 years of experience in a similar role