OverviewHead of Customer Experience (m/w/d) - RemoteJoin to apply for the Head of Customer Experience (m/w/d) - Remote role at DrAnsay.comShape the next chapter of patient-centered healthcare — with elegance, speed, and heart.At DrAnsay, we’re one of Europe’s fastest-growing digital health platforms, giving thousands of patients seamless access to medical cannabis. With a bold vision and AI-first approach, we’re building a healthcare experience that’s intuitive, personal, and loved by our users.As Head of Customer Experience, you’ll join a high-talent, high-trust environment where CX is strategic. You’ll lead our next wave of scale with creativity and precision — designing smart, human-centric systems that power satisfaction and growth. What you’ll do Lead and scale a lean, multilingual, automation-first support team Design the CX architecture across support, lifecycle, logistics, and retention — powered by AI and smart tooling Implement automation that enhances speed and satisfaction: GPT-based flows, internal copilots, proactive nudges Build insight loops with Product, Tech, and Marketing — turning patient feedback into growth Standardize operations with clear ownership, smart SOPs, and scalable processes Act as the voice of the patient in strategic decisions — bringing empathy, clarity, and data to the table What you bring 5+ years in CX, Lifecycle, or Operations — with at least 2 years in a leadership role Proven experience scaling CX in fast-growing or tech-driven environments Deep knowledge of support platforms, automation tools, and performance metrics Strategic mindset, hands-on execution, and a love for building clean systems Strong communication — clear, direct, and inspiring across functions Bonus: healthtech, regulated markets, or medical cannabis experience Based in or near the EU time zone (±2h) What We Offer #Healthy420: Be part of the future of healthcare, enabling safe access to medical cannabis. #AttractiveCompensation: Enjoy a top-notch salary. #CreativeFreedom: Your ideas matter—bring them to life! #TeamSpirit: Collaborate with passionate small teams that make a big impact. #GrowthOpportunities: Dedicate time to personal development and continuous learning. Seniority level Mid-Senior level Employment type Full-time Job function Customer Service, Design, and Information Technology Industries Internet Marketplace Platforms, Hospitals and Health Care, and Online and Mail Order Retail #J-18808-Ljbffr