We are currently looking for a Service Manager – SDN to lead the delivery and continuous improvement of Software Defined Networking (SDN) services in a large, complex enterprise environment. This role is key to ensuring service stability, operational excellence, and innovation in line with our client’s cloud and digital transformation strategy.
THE WORK:
* Oversee the end-to-end lifecycle of SDN services, ensuring availability, performance, and security.
* Act as the main point of contact for all SDN service-related matters, coordinating between clients, technical teams, and vendors.
* Ensure full compliance with contractual SLAs, KPIs, and ITIL-based service management processes.
* Lead incident, problem, and change management activities for SDN services.
* Monitor service performance and proactively drive improvements to prevent disruptions.
* Collaborate with engineering, operations, and external providers to ensure SDN services align with evolving business needs.
* Manage vendor relationships and ensure that providers meet contractual obligations and performance targets.
* Produce regular reports on service quality, risks, and improvement plans for internal and external stakeholders.
* Drive innovation and service evolution, supporting automation, agility, and adoption of modern SDN technologies.
* Promote knowledge sharing and maintain up-to-date documentation within the team.
Our roles require in-person time to encourage collaboration, learning, and relationship-building with clients, colleagues, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
HERE’S WHAT YOU’LL NEED:
* 5+ years of experience in IT Service Management with a strong focus on enterprise networking or SDN technologies.
* Solid understanding of ITIL principles and service lifecycle management.
* Hands-on experience managing large-scale network infrastructures in critical environments.
* Familiarity with SDN platforms such as Cisco ACI, VMware NSX, OpenStack, or equivalent solutions.
* Understanding of cloud networking models (hybrid and multi-cloud SDN) is a plus.
* Strong communication and stakeholder engagement skills, both technical and non-technical.
* Ability to manage priorities, drive decisions, and remain calm under pressure.
* Experience leading cross-functional teams and working with external vendors.
* Fluency in English (spoken and written) is essential.