<p><strong>Senior Manager - Director, Field Service, Europe</strong></p><p><br></p><p>We are supporting a global high-tech manufacturing organisation in the search for a Senior Manager or Director to lead service operations across Europe.</p><p><br></p><p>This role will be responsible for driving customer satisfaction, operational performance, and commercial success while leading a team of service managers and field engineers across the region.</p><p><br></p><p>Key Responsibilities</p><ul><li>Lead and develop regional field service teams.</li><li>Drive customer satisfaction and operational excellence.</li><li>Manage service performance, forecasting, and financial objectives.</li><li>Support workforce planning and organisational growth.</li><li>Partner with senior stakeholders to deliver strategic business initiatives.</li><li>Foster a culture of safety, quality, accountability, and continuous improvement.</li></ul><p><br></p><p>Requirements</p><ul><li>Degree qualified in Engineering or a related technical discipline.</li><li>15+ years experience supporting complex capital equipment in a high-tech manufacturing environment.</li><li>10+ years leadership experience managing technical service or operations teams.</li><li>Strong commercial, operational, and customer-facing experience.</li><li>Excellent communication and stakeholder management skills.</li></ul><p><br></p><p>For a confidential discussion, please get in touch directly.</p><p><br></p><p><strong>This role requires experience in the semiconductor industry</strong></p>