We’re looking for a Senior Customer Success Engineer to join our Customer Success team. You will be the Rasa expert that our Enterprise customers will collaborate with as their trusted partner to accelerate their adoption of Rasa’s solutions with project deliverables throughout the term of the residency. You will be reporting to the Director, Customer Success Engineering.
Enterprise companies choose Rasa Professional Services to get access to product experts, accelerate time to market, and ensure project success. As a Senior Customer Success Engineering, you'll make an impact on your team by:
As part of Rasa’s customer success engineering team, collaborate with multiple customers to ensure successful adoption and satisfaction with Rasa products.
Support customers through proactive and reactive issue resolution, escalating to technical teams when necessary.
Capture and communicate customer insights to Rasa’s product and engineering teams to help shape product development.
RESIDENT AI ENGINEER MISSIONS
Starting as a Customer Success Engineer (CSE), you have a clear path for growth within Rasa. Over time, you may be invited to take on Resident AI Engineer (RAI) missions, working directly with specific clients on their AI projects. As an RAI, you'll move beyond general support to provide hands-on technical implementation, optimization, and troubleshooting of Rasa assistants.
RAIs embed within customer teams or support multiple clients, actively engaging in coding, model deployment, and real-time issue resolution
Experience with either Python or Full Stack apps that run in the cloud, ideally DevOps experience with Kubernetes
Flexible hours and a dedicated remote budget
~ A stipend for professional development fund & 6 paid education days to help you grow within your role
~We have regular remote team events, as well as a company-wide offsite annually
~ Health benefits Private Health optional (Serbia Only)
You can find more information about our benefits per location here: Rasa Perks & Benefits
Rasa is privately held with funding from StepStone, PayPal, Accel, Andreessen Horowitz, Basis Set Ventures, and others. The company was founded in 2016 and is remote-first with a global presence.