* Opportunity to lead high‑impact global delivery of customer service innovations
* Collaboration with international teams and cutting‑edge digital service solutions
* A culture that values ownership, continuous improvement, and customer‑centric outcomes
Whether you're just starting out, a seasoned expert, or already leading teams - we're by your side throughout your entire career journey. We offer exciting job opportunities across Germany, with a strong focus on the mobility, tech, and energy sectors. Our goal? To find the perfect match for you. From junior to director, we've got roles to suit every ambition. As part of the YER Group, we're expanding our international services - giving you access to even more diverse projects and career paths. Secure your dream job with one of our prestigious client companies or join our internal team - and take the next step in your career with us!
* You lead the realization of the customer service solutions roadmap across multiple markets, ensuring consistent deployment execution and operational readiness
* You establish and maintain frameworks, standards, and controls to drive reliable delivery and market readiness
* You coach Deployment Specialists and engage senior market leaders, securing stakeholder alignment and adoption
* You oversee end-to-end deployment plans, manage dependencies, mitigate risks, and align cross-functional resources for successful implementation and hypercare
* You track outcomes against the roadmap, run cadence reviews, remove impediments, and drive continuous improvement based on market feedback and post-launch insights
* You collaborate with solution owners and change teams to ensure readiness of kits, training, and processes, and you guide smooth handoffs into steady-state operations
* Experience leading multi-market program deployments or global rollouts
* Strong stakeholder management and influencing skills, including senior-level engagement
* Excellent business communication and storytelling, able to translate solutions into clear value propositions
* Working knowledge of customer service technologies and channels (AI bots, self-service platforms, knowledge bases, web support)
* Expertise in change management, operational readiness, and market enablement
* Demonstrated ability to manage complex, cross-functional delivery across regions and time zones
* Proven people leadership: coaching Deployment Specialists and building high-performing teams
Then we look forward to receiving your convincing application including salary requirements and earliest starting date via our online portal.