We are looking for an IT Support Specialist for one of its client based in Luxembourg. Freelance contract or Permanent contract via a payrolling company English and French fluent are required Salary range : 65 000EUR to 70 000EUR (permanent contract) Daily rate : 400EUR to 450EUR (freelance) Key Responsibilities Provide first- and second-line technical support to users, both remotely and on-site, ensuring timely resolution of incidents and service requests. Administer Active Directory, including user account creation, modification, and deactivation, as well as assignment of groups, permissions, and access rights in line with role requirements and security policies. Act as a central point in user onboarding processes, preparing and configuring user environments (accounts, access rights, equipment, and applications) to ensure a smooth start of employment. Manage, register, track, and resolve IT incidents and requests using Jira, ensuring alignment with established Service Desk processes and SLAs. Support and administer Microsoft 365 services, particularly Exchange Online and Microsoft Teams. Provide support for Windows operating systems, standard business applications, hardware (desktops, laptops, printers), mobile devices, and peripherals. Perform troubleshooting and root cause analysis of hardware and software issues, delivering effective solutions and clear communication to users. Manage requests for new IT equipment, including coordination with suppliers for the acquisition of hardware and software. Maintain IT asset management, including inventory control, lifecycle tracking, and equipment allocation. Participate in the organization's backup processes, supporting data protection and availability. Create, update, and maintain technical documentation and operational procedures, contributing to process standardization, continuous improvement, and internal knowledge sharing. Technical Skills IT Support (Level 1 & 2) Active Directory (user, group, and permission management) Microsoft 365 (Exchange Online, Microsoft Teams) Windows operating systems Ticketing systems (Jira) Hardware and software troubleshooting IT asset management Soft Skills Strong customer and service orientation Excellent organizational and time-management skills Clear and effective communication in a corporate environment Ability to work independently and take ownership of tasks Team-oriented mindset and knowledge-sharing attitude Attention to detail and focus on continuous improvement Hays plc est l'un des principaux groupes mondiaux de recrutement de professionnels. Hays est l'expert du recrutement de personnes qualifiées, professionnelles et compétentes dans le monde entier. Hays est le leader du marché au Royaume-Uni et en Asie-Pacifique et également l'un des leaders du marché en Europe continentale et en Amérique latine. Hays intervient pour le compte de milliers d’entreprises des secteurs privé et public, sur des postes en CDI, CDD, Travail Temporaire et Contracting. Hays France & Luxembourg compte aujourd’hui plus de 650 salariés répartis au sein de 22 bureaux (Aix-en-Provence, Amiens, Biarritz, Bordeaux, Clermont-Ferrand, Dijon, Grenoble, La Rochelle, Lille, Lyon, Montpellier, Nancy, Nantes, Nice, Paris, Reims, Rennes, Rouen, Strasbourg, Toulouse, Tours et au Luxembourg) couvrant 25 secteurs d’activité.