We are looking for an IT Operator for one of our clients based in Luxembourg Freelance or permanent contract via payrolling company Strong knowledge required in Temenos Triple A Plus (AAA+) and iHub Reporting On-site presence required (with potential flexibility depending on operations) Fluent English required, French and/or German is a plus Your responsibilities Operations & Monitoring You will ensure the smooth execution of critical business processes and system interfaces across production environments You will monitor scheduled jobs, system queues, and integrations to guarantee system reliability You will support night batch operations and ensure successful completion of all batches You will execute daily, weekly, and monthly operational checklists to maintain operational integrity You will maintain production, UAT, and test environments Incident & Service Management You will investigate, diagnose, and resolve incidents and service requests within defined timelines You will escalate unresolved issues appropriately and within agreed timeframes You will log incidents and service requests accurately following established procedures Deployment & Continuous Improvement You will deploy artefacts across production and test environments You will identify opportunities to automate manual processes and improve operational efficiency You will contribute to maintaining high availability and performance of critical applications Reporting & Documentation You will produce operational reports and KPIs to support transparency and decision-making You will create and maintain technical support documentation Profile You are experienced with Temenos Triple A Plus (AAA+) and iHub Reporting You are comfortable working with system interfaces, batch processing, and reconciliation processes in complex environments You are knowledgeable in Sybase databases, including querying and performance troubleshooting You are proficient with Linux systems, shell scripting, and job automation tools such as Automic UC4 You are familiar with private banking operations including portfolios, trades, and settlements You are skilled in monitoring critical systems and ensuring their availability and performance You are effective at debugging and resolving issues in production environments You are capable of producing clear technical documentation You are fluent in English with strong communication skills across technical and business teams You are flexible to work outside standard hours, including shifts and weekends when required You are comfortable interacting with customers and maintaining strong service quality You are an effective communicator, both written and spoken Hays plc est l'un des principaux groupes mondiaux de recrutement de professionnels. Hays est l'expert du recrutement de personnes qualifiées, professionnelles et compétentes dans le monde entier. Hays est le leader du marché au Royaume-Uni et en Asie-Pacifique et également l'un des leaders du marché en Europe continentale et en Amérique latine. Hays intervient pour le compte de milliers d’entreprises des secteurs privé et public, sur des postes en CDI, CDD, Travail Temporaire et Contracting. Hays France & Luxembourg compte aujourd’hui plus de 650 salariés répartis au sein de 22 bureaux (Aix-en-Provence, Amiens, Biarritz, Bordeaux, Clermont-Ferrand, Dijon, Grenoble, La Rochelle, Lille, Lyon, Montpellier, Nancy, Nantes, Nice, Paris, Reims, Rennes, Rouen, Strasbourg, Toulouse, Tours et au Luxembourg) couvrant 25 secteurs d’activité.