Ihre Aufgaben:
* Lead and develop the IT Service Desk and Digital Workplace team
* Ensure professional 1st- and 2nd-level support in line with ITIL best practices
* Manage Incident, Problem, and Change processes with clear escalation paths
* Resource planning, workload distribution, and team performance management
* Delivering projects and maintenance of End user IT services and digital workplace
* Manage business / service partners, IT commercials, cost planning and budgeting
* Supervise end-user IT infrastructure (clients, mobile devices, peripherals, Video
* Define and monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
Ihre Qualifikationen:
* Degree in Computer Science, Business Informatics, or equivalent qualification
* Experience in IT Support, Service Desk, or Digital Workplace
* Strong knowledge in: Microsoft 365 and Azure (Intune, Teams, SharePoint, Exchange Online), Windows and macOS clients, Mobile Device Management
* Experience in ITIL processes and ticketing systems (ServiceNow, Jira Service)
* Proven leadership experience with strong people management skills
* Excellent communication skills in english (C1+), german is an advantage (preferably B2+)
* Strong customer orientation and problem-solving ability
* Resilient and decisive in critical situations
Ihre Vorteile:
* A highly motivated team and an open way of communication
* Employee assessment and development
* Pleasant working atmosphere