Senior Solutions Architect - EMEA3 days ago Be among the first 25 applicantsAbout CognigyCognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.About CognigyCognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team.Why you'll love working at Cognigy - Our promise to youWe empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust - always! It's no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts - Team, Trust, Transparency, Technology.Your new role - Senior Solutions Architect - EMEALocation: Germany - Remote / Hybrid (you must be based in Germany with the right to work)As a Senior Solutions Architect, you will design, build, and implement advanced Conversational AI solutions for our customers and partners. Acting as a highly experienced individual contributor, you will manage high-impact projects, provide deep technical insights, and ensure customers achieve maximum value from our platform.Your responsibilities will includeAdvanced Post-Sales Consulting & Implementation: Drive complex projects from pilot/Proof of Concept (PoC) to full implementation, ensuring scalable and high-performance solutions for enterprise clientsTechnical Expertise: Provide cutting-edge technical solutions, shape architectural best practices, and tackle advanced technical challenges with innovative approachesCollaboration & Support: Partner with cross-functional teams to support business development and contribute insights to enhance product strategiesFocused Enablement: Deliver technical training, workshops, and best practices to empower customers and partners with the knowledge needed for successHigh-Impact Documentation: Develop precise technical documentation and ensure the resolution of complex technical issues to maintain high customer satisfactionGrowth PotentialAt Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience.RequirementsAbout youMinimum of 5 years in a similar role within Conversational AI, SaaS, or enterprise software industries, focusing on high-level individual contributions and advanced technical implementationsMastery in Python, Java, Node.js, APIs, SDKs, and cloud-based platforms. Proven experience with Cognigy or equivalent Conversational AI platformsDemonstrated ability to resolve complex technical challenges with scalable and innovative solutionsStrong capability to align technical solutions with business objectives and deliver measurable outcomesExceptional ability to communicate technical concepts effectively to both technical and non-technical stakeholdersMust be fluent in German (minimum C1 level) and EnglishBenefitsLife at Cognigy - What we offer youWe are an ambitious andinternational tech company with agreat culture,and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include -Attractive and performance-oriented salaryCompany Pension Scheme25 days paid leave, plus 5 floating days, plus public holidaysUnique opportunity to help build and shape the company, with little hierarchyFlexible working optionsColleague recognition, reward and celebration eventsGlobal Employee Assistance ProgramClassPass membership, giving you access to a variety of fitness and wellness experiencesOngoing learning and development opportunities, including LinkedIn LearningOne paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choiceSubscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much moreEqual Opportunity Employer StatementCognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionConsultingIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Cognigy by 2xSign in to set job alerts for “Senior Solutions Architect” roles.Solution Architect Microsoft Dynamics 365 FSCM (all genders)We’re unlocking community knowledge in a new way. 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