Your mission Bikeleasing is growing rapidly - thanks to the passion and dedication of our team. We’re proud to promote sustainable mobility by making leasing solutions for bicycles and e-bikes simple and efficient. Our goal is to provide manufacturers, retailers, and end customers with a smooth and seamless experience. To meet growing demand, we’re expanding our team – and that’s where you come in! As a Customer Success Manager Retail (gn), you’ll help us strengthen our foundation, unlock new potential, and achieve our shared goals. You are the first point of contact for our bicycle manufacturers, handling inquiries and coordinating processes You review and process leasing contracts and support the contract management workflow. You proactively resolve issues and ensure smooth communication between manufacturers, retailers, and internal teams You maintain and optimize our CRM database to improve the efficiency of daily operations. You support the sales team with complex customer inquiries in the areas of leasing and e-commerce, working closely with our Regional Account Managers (gn) Your profile You have completed a commercial apprenticeship, a university degree, or hold a comparable qualification – ideally with experience in e-commerce, sales, or customer service Your background in working with external partners, preferably in the bicycle or mobility industry, sets you apart You bring strong communication skills, negotiation talent, and a confident, professional demeanor. You are solution-oriented, tackle challenges proactively, and have a genuine interest in sustainable mobility You are proficient in MS Office, ideally have experience with ERP or CRM systems, and possess basic English skills German language skills at a minimum of C1 (business fluent) Why us? We truly live team spirit – because YOU matter to us. Every day, our constantly growing team achieves great things, and we want you right there with us. In Account Management, we work in a hybrid model – the team is on-site two days a week. We’ll provide you with top-notch technical equipment so you can hit the ground running – both in our Uslar office and in your home office. You’ll benefit from flexible working hours with transparent overtime tracking. Planning to relocate to Germany or Austria? We’ll support you financially with your move. As a special perk, you’ll receive a €50 monthly voucher to use with over 100 partners – including Urban Sports, MediaMarkt, Kaufland, Lidl, gas stations, and many more. And on your birthday, we’ll top it off with an extra €60 voucher just for you! We also offer attractive benefits such as company pension contributions and capital-forming payments. And of course, you can lease up to two bikes through us – naturally! We see diversity as a strength. That’s why we welcome all applications and especially encourage people with disabilities or other challenges to apply.