What you´ll do
* Lead the Project Management Office (PMO) for Customer Service Experience (CSX) for Adhesive Technologies in Europe
* Develop and deploy related strategy to enhance customer experience
* Full accountability of management and delivery of the key strategic project roadmap, change management and transformation programs
* Coordinate cross-functional projects/initiatives, manage implementation, drive continuous improvement and ensure impactful & scalable outcomes
* Utilization of research and data analysis to guide, develop and/or support a sound understanding of customer segments, trends, needs and expectations
* Develop key methodologies, tools or metrics to monitor project-, team performance and strategic relevance
* Manage budget plans for area and/or projects and report on key performance indicators (KPIs) and project delivery metrics
* Report regularly to the regional leadership team and global team(s) on project progress, risks, and outcomes
* Lead, coach, and enable PMO or Process Managers towards target achievement
* Attract, retain, and develop Customer Service Experience and Supply Chain talents and in creating high performing team culture
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