Director Program Management Office (d/f/m) - DHL CSI Technology
* Grade: RCS H
* CSI Sector / Function: Tech
* Contract Type: Permanent
* Employment Type: Full-time
* Work Mode: Hybrid
* Location: flexible within Germany and EU, with a preference to be based in Bonn or Troisdorf
* Recruiting Contact: CSI Recruiting Team recruiting.dpbh@dhl.com
* Hiring Manager: Alexander Gunde
* We accept applications until: 8 March 2026
The Director Program Management Office leads strategic projects for the Sector and the Sector President. The role includes running business reviews, partnering with Customer Managers and external customers to identify improvement opportunities, and managing core Program Office activities such as pipeline oversight, reporting tools, executive decks, and monthly executive reports. The position focuses on value creation and building trusted customer relationships to support revenue growth, increase share of wallet, and strengthen our competitive position.
Principal Accountabilities
* Drive strategic customer and sector programs including CDPs, white-spot analyses and workshops.
* Steer sector project and pipeline management including ACE, CSR, AR and reporting tools.
* Prepare executive-level materials and support meetings for the Sector President.
* Lead Executive Sponsorship Program activities and senior customer engagement.
* Run sector governance processes such as BU reviews and SMT meetings.
* Analyze and improve internal sector processes and organizational efficiency.
* Represent the sector in global CSI initiatives and cross-regional projects.
* Coordinate annual cycles including budget, forecasting and business outlook.
Knowledge, Skills and Experience
* University degree and 8–15 years relevant commercial experience.
* Experience leading global, cross-functional programs in a matrix environment.
* Strong project management and operational background.
* Broad understanding of DHL Business Units and logistics industry knowledge.
* Solid financial acumen including P&L, forecasting and analysis.
* Strategic thinking with strong problem-solving abilities.
* Excellent communication and stakeholder management skills.
* High resilience, detail orientation and a positive, solution-focused mindset.
What’s in for you:
* Global Influence & Strategic Impact
Drive the development of DHL’s most important Tech accounts and shape innovative supply chain solutions on a global scale.
* Work at the Heart of Innovation
* Join DHL’s Customer Solutions & Innovation division, where creativity and forward-thinking are part of everyday business.
* Unmatched Career Growth Opportunities
Benefit from a clear path for professional development within a global organization recognized for leadership and excellence.
* Collaborate with Senior Decision-Makers Worldwide
Build relationships with top executives across regions and industries, positioning yourself as a trusted strategic advisor.
* Be Part of THE Logistics Company for the World
Enjoy the stability, reputation, and resources of DHL while contributing to projects that make a real difference.
Interested in this opportunity?
Find out more about us on SmartConnect and learn how CSI is driving innovation in logistics and dive into DHL Specialized Industry Capabilities .
If you have any questions regarding the job, please feel free to reach out to recruiting.dpbh@dhl.com.
Submit your application in English including your CV, cover letter, academic records, and your reference letters (if applicable).
Apply now! We are looking forward to your application!
As an equal opportunity employer, we welcome applications from everyone. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.