Responsibilities
* leading a central team and lead a matrix organization consisting of 11 European countries
* Direct report to VP Services & Solutions
* Define and execute Telco growth strategy
* Develop and scale a telco proposition for MMS; service products and business models (incl. Subscription)
* Manage and optimize the international service portfolio for profitability & differentiation
* Build and steer partner & vendor ecosystem incl. contract negotiation and performance
* Drive commercial success through go-to-market, attach-rate growth and country activation
* Ensure operational excellence, KPI governance, SLAs, and scalable delivery models
* Lead customer-centric service improvements leveraging insights, NPS and analytics
* Oversee risk, compliance, governance and quality assurance
* Develop, test and scale blueprints successfully to all MMS countries
* Lead and develop the international Telco Omnichannel Strategy and roll out
* Stay on top of relevant market dynamics & trends and transfer them in growth
Your Profile
* University degree in Economics, Circularity or similar
* Strong expertise in Telco service product development, operations, and go-to-market strategies
* Longterm eadership experience in service ops, BizDev in corporate or holding structure
* Extensive international Telco knowledge in retail context, ideally omni-channel environment
* Experience in managing international and cross functional projects and people management
* Proven success in international Telco venture building / platform scaling
* Commercial & P&L ownership with strong business acumen
* Go-to-market & Telco sales expertise, ideally in omnichannel retail
* Tech-savvy innovator with digital and product mindset
* Strong communicator & stakeholder leader across countries
* Customer- and people-centric, building high-performance teams
* Analytical, hands-on, decisive, adaptive, resilient, fast learner
About Us
The Services & Solutions Team manages the portfolio of service products sold in all of MediaMarktSaturn retail channels and country portfolios. They lead the way in designing and selling solutions, that allows customers to make the most out of their technology.
Our best solutions arise when diverse perspectives come together. Diversity is key to achieving our vision of becoming the Experience Champion in Consumer Electronics. We value diversity, promote equal opportunities, and foster inclusion – join our team!
Job Infos
Department: HQ - Services & Solutions
Type of Employment: Full Time
Working Hours: 37,5
Persona: Job Requisition HQ Manager
Ready to make transformation your job? Let’s Go!
For us "Let's Go!" is not just a slogan, it is an attitude. We love technology and we want to excite. We have fun and want to inspire. Our customers and our teams. That’s why we are looking for people who share this spirit. People who are passionate about creating the shopping experience of the future together with 50.000 colleagues across Europe.
Let’s Go!
Ready? We are looking forward to receiving your application!
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