Technical Expertise & Skills
Mandatory Requirements
* Minimum 4 years of hands-on experience in network engineering, including LAN/WAN, VPN, hybrid cloud, and network security.
* Strong understanding of core networking protocols: TCP/IP, BGP, OSPF, MPLS, DNS, HTTP, SSL/TLS, SMTP, IGMP.
* Experience supporting and deploying AWS and Azure cloud networking solutions will be added avantage.
* Proven track record in managing firewalls (e.g., Fortinet, Palo Alto), VPNs, and EDR platforms.
* Proficiency in network monitoring tools such as SolarWinds and PRTG.
* Strong communication skills in English (both written and spoken), with the ability to engage effectively across global teams.
* Demonstrated ability to work independently and collaboratively within a distributed support model.
Preferred Qualifications
* Bachelor's degree in Computer Science, Information Technology, or related field.
* Relevant certifications such as CCNA, AWS Certified Solutions Architect, or Microsoft Azure Administrator.
* Exposure to scripting or development concepts (e.g., HTML/CSS, Python, Java, ) is a plus.
* Experience in IT service management (e.g., Agile, ITIL) and formal change control procedures.
* Passion for delivering exceptional customer service and continuous technical learning.
* Industry knowledge in media and entertainment, including workflows and tools like Media Shuttle, Aspera, subtitling platforms, and A/V codecs, is advantageous.