Heart Mind Talent is proud to partner with a fast-growing, Berlin based investment tech startup enabling funds and private investors to seamlessly and securely set up and manage their investment entities.
Having gained the trust of leading fund managers and institutional LPs, they're on a mission to bring a trillion-dollar industry into the 21st century, driving a much-needed digital transformation.
The role is hybrid and can be based in Berlin, London, Amsterdam or Munich.
Why join?
The private markets are experiencing unprecedented growth, with alternative assets expected to reach nearly $40 trillion by the end of the decade, yet still reliant on outdated tools and methods. This is an opportunity to play a pivotal role in growing the business and revolutionise the private markets. You'll be one of the first team members, and will report directly to our Head of Customer Success.
As a Key Account Manager, you will:
* Drive Customer Experience as the main point of contact, liaising between Operations, Product, Sales, Legal & Finance teams.
* Be the Project Manager on the full after-sales customer lifecycle, from onboarding to upsells.
* Build and maintain excellent relationships with customers and gather feedback through insightful retrospectives.
* Take ownership of customer satisfaction metrics including NPS, upsells, referrals, and escalations.
* Work closely with the Head of Customer Success and Founders to drive Customer Success strategy as the business grows.
You should have:
* 2+ years of relevant professional experience in SaaS account management.
* Great communication skills in German (C1 or C2 level) and English.
* Prior experience in managing relationships with enterprise-level customers.
* Proven experience with a CRM, (HubSpot is preferred).
* Ability to adapt quickly and thrive in a fast-moving startup environment.
Benefits & Culture:
* Flexible hours, hybrid office setup, and 28 days of vacation per year plus public holidays.
* A competitive compensation package.
* Colleagues with a diverse mix of talents, unrivalled energy and team spirit.
* A culture of drive and ownership.