Associate Customer Account - Walmart & Sam's Club
Foods you love. Brands you trust. And a career that empowers you to grow.
At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.
Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
Position Overview
The Account Associate is a key member of the Account Management team, providing support to the Account Director and Account Managers. The primary responsibility of the position is to provide customer account-focused support to assist in the achievement of annual sales. The Account Associate is responsible for alignment with the customer account team, managing the relationship with distributors and customer account systems administration to ensure the smooth operation of the team.
Responsibilities
Trade Auditing/Analysis (Deductions, Fines, Claims, Post-Audit Work)
* Support the Account Management Team and Sales Finance leader with trade deduction analysis and reconciliation
* Management of Customer post-audit claims
* Collaborate with Account Managers and Sales Finance Revenue Growth Management in responding to and managing undisputed claims, and lead status management of existing disputed claims
* Participate in customer meetings to resolve claims with third party vendors
* Deduction Workflow Administrative Management
* Help research and resolve deduction issues and engage in follow up meeting with claims that need further investigation
* Develop in depth understanding and management of post audits and deductions that impact the business & customer in allowing the company to drive profitable business results
* Drive collections of unauthorized deductions and application credits from the customer
* Support Customer Metric Forecasting
* Manage off invoice and input of planning tools
* Ensure off invoice trade events align with customer systems
* Tie out customer forecast to Nestle internal forecast
* Trade & deduction management & new item setup + reconciliation
* Post Audit Disputes
* Manage all external systems and ensure 100% post-audit response
* Collection of unauthorized deductions/deducted post audits
* Meeting support for external customer specific system meetings
Customer Account Team Support & Systems Administration
Manage customer forms, ensuring accurate and up to date information
* Coordination & assistance of strategy building of large-scale meetings and planning sessions to include joint business planning and integrated commercial planning
* Attendance and travel to industry events, and internal business planning meetings with account team leadership
* Lead item setup, including entering relevant data into the Osprey system
* Maintain price point information for products, ensuring accuracy and consistency
* Support the team in setting up new items in the systems
* Maintain responsibility for automated customer reports
* Attribute File Management - Item change updates into Customer system universal product codes or product dimensions
* Retailer Dates Forms
* Utilize the customer shelf reset calendar to submit forms for updating upcoming major and minor category resets
* Customer Item Management System: Enter in all new items as well as keep up with item maintenance which is as needed
* Price Deal discrepancies Management
* Investigate price discrepancies on POs identified by the BSC. Could include contracts, Osprey event manipulation, EDI submission, or reaching out to buyers to manually fix pricing
* Promotional contracts management of work in customer system
* Create next period’s promotional contracts in customer contract management systems, confirm dates and lead time and lump sum amounts if applicable in Osprey, set up time to review with Account Manager
* Manage sample ordering process and track sample inventory
Qualifications
* Bachelor’s degree preferred, or 1-2 years of relevant work experience
* Strong organizational and time management skills
* Excellent attention to detail and accuracy
* Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
* Familiarity with SharePoint and other collaboration tools is a plus
* Ability to work independently and prioritize tasks effectively
* Strong communication and interpersonal skills
Note: This job description is not intended to be all-inclusive. The Account Associate may be required to perform other related duties as assigned to meet the ongoing needs of the team and the organization.