Date Posted: 2026-01-15 Country: Germany Location: DE006-Lubeck (Revalstr), Germany Position Role Type: Unspecified Joining Collins Aerospace isnu2019t just about finding a job; itu2019s about embarking on a journey to redefine the future of aerospace technology. Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customersu2019 toughest challenges and to meet the demands of a rapidly evolving global market.u202f The Customer Service Representative is responsible for the end-to-end processing of customer orders in a business-to-business environment and acts as a key interface between customers, internal departments, and external partners. Join Our Team! What you will do End-to-end processing of customer orders from order entry through invoicing Review, maintenance, and monitoring of customer orders within the ERP system Ensuring on-time delivery in alignment with confirmed delivery dates, availability, and priorities Tracking order status and proactively informing customers in case of deviations Invoicing of customer orders and clarification of billing-related topics Professional and solution-oriented customer communication (written and verbal) Close coordination with customers regarding order books, forecasts, and delivery schedules Collaboration with internal stakeholders such as Production, Material Planning, Logistics, Shipping, Finance, and Quality Ensuring compliance with Incoterms as well as export control and customs regulations Support in resolving delivery, shipping, and invoicing discrepancies Maintenance of customer master data and order-related information Contribution to continuous improvement of customer service processes What you will learn To work with our biggest global clients Industry expertise and knowledge Experience & Skills Experience in business-to-business (B2B) environments Knowledge of Incoterms Basic understanding of export control and foreign trade regulations Proficiency in ERP systems and MS Office applications Fluency in German and English is a must What we Offer you Annual Leave Public Holidays Purchase more option Attractive Compensation Professional Development & Growth Support with professional fees Employee Assistance Program (EAP) Healthcare benefits (including a healthcare cash plan) Staff Discounts Work/Life Balance & Wellness Programs Employee Recognition & Referral Bonuses Death in Service Benefit Generous Employer Contribution to Pension Scheme Tu00e4tigkeitsbeschreibung Position: Customer Service Representative / Auftragsabwickler Der Customer Service Representative ist verantwortlich fu00fcr die ganzheitliche Abwicklung von Kundenauftru00e4gen im Business-to-Business-Umfeld und fungiert als zentrale Schnittstelle zwischen Kunden, internen Fachabteilungen und externen Partnern. Hauptaufgaben und Verantwortlichkeiten: Eigenstu00e4ndige Abwicklung von Kundenauftru00e4gen von der Auftragserfassung bis zur Rechnungsstellung Pru00fcfung, Pflege und u00dcberwachung von Kundenauftru00e4gen im ERP-System Sicherstellung der termingerechten Lieferung unter Beru00fccksichtigung von Lieferzusagen, Verfu00fcgbarkeiten und Prioritu00e4ten Verfolgung des Auftragsstatus sowie proaktive Information der Kunden bei Abweichungen Abrechnung von Kundenauftru00e4gen einschlieu00dflich Klu00e4rung abrechnungsrelevanter Fragestellungen Professionelle und lu00f6sungsorientierte Kommunikation mit Kunden (telefonisch und schriftlich) Enge Abstimmung mit Kunden zu deren Orderbu00fcchern, Forecasts und Lieferplu00e4nen Zusammenarbeit mit internen Schnittstellen wie Produktion, Materialplanung, Logistik, Versand, Finance und Quality Sicherstellung der Einhaltung von Incoterms sowie exportrechtlichen und zollrechtlichen Vorschriften Unterstu00fctzung bei der Klu00e4rung von Liefer-, Rechnungs- und Versanddifferenzen Pflege von Kundenstammdaten und auftragsbezogenen Informationen Mitarbeit an der kontinuierlichen Verbesserung von Customer-Service-Prozessen Fachliche Anforderungen (kenntnisbezogen): Kenntnisse im Umgang mit Business-to-Business-Geschu00e4ftsbeziehungen Grundlegende Kenntnisse der Incoterms Verstu00e4ndnis exportrechtlicher und auu00dfenwirtschaftlicher Anforderungen Sicherer Umgang mit ERP-Systemen und MS-Office-Anwendungen _RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law._ Privacy Policy and Terms: Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.